Police Watch Operator - Casual

The City of Red Deer•Red Deer, AB

4d•Onsite

About The Position

The Police Watch Operator provides administrative and operational support on a 24/7 basis to members of the RCMP and Municipal Enforcement. This position utilizes and is responsible for maintaining all relevant police databases, computer related software, and communication devices while multitasking in a fast-paced and high stress environment. Attention to detail and accuracy are essential components of the role as it provides critical support for officer and public safety.

Requirements

Grade 12
Must have 3 years’ of direct related experience in a Police environment; may consider 3 years’ experience in Legal environment as an equivalent.
Ability to pass RCMP security clearance prior to receiving an offer of employment
Must maintain RCMP security clearance throughout employment
Ability to type 55wpm accurately
Must be able to satisfactorily complete tested courses in: RCMP PROS User Course, RCMP CPIC Maintenance Course, RCMP Records Information Manager Course and National Call Taking Course
Must be able to satisfactorily complete Police Watch Operator Training
Must be able to work shift work in a 24/7 operation

Responsibilities

Maintain and Audit PROS Operational Files - Monitor, review, link, audit, update, and conclude PROS records to ensure accuracy, completeness, and compliance with RCMP audit standards.
Manage UCR (Uniform Crime Reporting) Statistical Data - Review, score, and enter required UCR information for all applicable files to support accurate statistical reporting.
Conduct Safety-Critical Queries for Officers - Run and interpret history and risk-related queries in PROS, CPIC, CIIDS, and other databases to assess potential safety concerns, providing timely alerts to officers.
Perform CPIC Record Management and Messaging - Add, modify, remove, and verify CPIC entries; handle incoming/outgoing messages; process warrant confirmations; and ensure urgent records are updated immediately to avoid legal liabilities.
Operate CIIDS for Dispatch-Related Information - Monitor, track, and update officer status/location; perform internal/external messaging; and run queries across CPIC, PIP, Webview, and mapping systems.
Conduct Multi-System Database Searches - Use numerous law-enforcement databases (PROS, CPIC, CIIDS, PIP, Webview, etc.) to validate, confirm, and retrieve operational information as required.
Provide Administrative and Document Support - Perform general administrative duties (faxing, scanning, filing, e-mailing) and prepare legal documents such as Informations, judicial release orders, and summaries of outstanding warrants.
Support Operational Communications - Use radio systems, Ten Codes, and the phonetic alphabet to relay accurate information between officers, agencies, and the detachment.
Deliver Customer Service and Interagency Liaison - Communicate professionally with the public, RCMP detachments, and partner agencies by phone and in person.
Provide Training and Fulfill Additional Operational Roles - Train and mentor new Police Watch Operators and perform Police Communication Operator duties or other duties as assigned.