Watch Operator – Intermediate

KBR, Inc.•Chantilly, VA

1d•Onsite

About The Position

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security. This is a contingent position based upon contract award. KBR is seeking an Intermediate level Watch Operator that will be responsible for overseeing real-time monitoring and operational support for mission-critical systems in a 24/7 environment. This role involves advanced analysis of operational data, proactive identification of potential issues, and coordination of incident response activities. The specialist will ensure accurate reporting, maintain operational continuity, and provide guidance to junior team members during complex events. Strong problem-solving skills and the ability to manage multiple priorities under pressure are essential. This position offers the opportunity to lead operational improvements and contribute to the resilience and security of enterprise systems. This role is performed full-time on site at a government facility and is contingent upon contract award.

Requirements

Master’s degree and 7 years of relevant experience with demonstrated expertise; OR Bachelor’s degree and 8 years of relevant experience with demonstrated expertise; OR No degree and 10 years of relevant experience with demonstrated expertise.
Experience with operational monitoring tools, dashboards, and incident management systems.
Proven ability to manage and resolve complex operational issues in a high-pressure environment.
Familiarity with incident response frameworks and escalation procedures.
Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with adjudicated polygraph.

Nice To Haves

Prior experience in a leadership role within a Network Operations Center (NOC), Security Operations Center (SOC), or similar watch floor environment.
Advanced knowledge of IT infrastructure components (servers, networks, cloud services) and their operational dependencies.
Exposure to cybersecurity principles and practices in a mission-critical operational setting.

Responsibilities

Monitor and analyze operational systems, dashboards, and alerts to ensure continuous availability and performance.
Identify, investigate, and escalate anomalies, outages, or security incidents according to established protocols.
Lead incident triage and coordinate with technical teams for timely resolution of complex issues.
Maintain accurate documentation of events, actions taken, and system status updates.
Provide situational awareness reports and briefings to leadership during operational events.
Mentor and assist junior watch specialists in troubleshooting and escalation procedures.
Participate in shift handovers and ensure continuity of operations across watch teams.
Contribute to the development and refinement of standard operating procedures and best practices.
Operate within a 24/7 shift schedule, including nights, weekends, and holidays.