Police Support Specialist

Town of Queen Creek•Municipal Services Building, AZ

5d•Hybrid

About The Position

Positions assigned to this class are responsible for performing specialized public safety, law enforcement, and police support functions and providing professional, customer focused service to the public while supporting a wide variety of police related duties. This is a fully qualified, experienced level administrative classification in the public safety support job family. Incumbent(s) performs the full range of support duties under general supervision. Classification requires solid knowledge of transactional and/or work standards for completing tasks and assignments of a varied nature. Work may vary from basic to more complex duties and issues but are generally within expected parameters.

Requirements

High School Diploma or GED and 2 years of experience in customer service or public assistance; or an equivalent combination of directly related education and experience.
Valid AZ Driver’s License
Level A Terminal Operator Certification (from the Department of Public Safety) within 6 months of hire or promotion date.
Must complete a thorough background investigation including a criminal history check and a polygraph examination.
Modern police practices and procedures
Office management processes and procedures
Proper spelling, grammar, and punctuation
Basic report and form preparation/completion
Conflict management principles
Customer service procedures and techniques
Recordkeeping practices and procedures
Computerized criminal justice information systems
Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities
Laws, regulations, and policies regarding safe work practices
Maintaining composure in stressful situations
Resolving conflict
Providing customer service
Maintaining complete and accurate records/filing systems for easy retrieval of information
Retrieving and verifying information from computerized records
Maintaining confidentiality
Following oral and written instructions
Operating standard office equipment
Using computers and related software applications
Prepare a variety of documents and information relevant to assignment
Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

Nice To Haves

Experience with police incident report preparations and with a law enforcement agency of comparable size or larger is preferred.
Bilingual in English and Spanish is preferred.

Responsibilities

Respond to low priority calls-for-service, complaints, and other non-emergency situations, including abandoned vehicles, towing requests, roadway hazards, motorist/citizen assists, and minor injury and non-injury collisions.
Conduct patrol/vacation watches, business checks, and other proactive security assessments.
Investigate minor criminal offenses, including interviews with victims, witnesses, and reporting parties and the completion of offense reports, supplements, and other documentation.
Transports and processes detainees following established procedures.
Answers incoming phone calls, greets walk-in customers, and assists the general public, departmental personnel, and representatives from other agencies.
Conduct vehicle releases as required by Arizona Revised Statute 28-3511.
Assist Property & Evidence Technicians with evidence/property processing, transport, and other associated duties.
Performs related work as assigned.

Benefits

Hiring Bonus/Incentive pay of $7,500 for Professional staff
$1,000 after hire date.
$500 after successful completion of Position-Specific Training
$1,000 after successful completion of your probation
$2,500 after the successful completion of 1 year (after probation)
$2,500 after the successful completion of 2 years (after probation)
Vacation & Sick time front-load
one-time addition of 80 hours of vacation and 80 hours of sick time.
Vacation and sick time biweekly accruals at the normal rates for new hires.
Education Bonus (if applicable)
A one-time bonus for education/earned degree payable after successful completion of your probation.
Associate Degree: $500
Bachelor Degree: $1,000
Masters (or higher): $1,500
Moving Expenses (if applicable)
one-time payment of potential expenses.
In-state (Arizona) move under 90 miles: $250
In-state (Arizona) move over 90 miles: $500
Out-of-state move: $1,500
Travel Reimbursement (if applicable)
reimburse travel costs related to testing activities that occur after you have received a conditional offer letter.