Police Services Specialist

City of Renton • 1055 South Grady Way Renton WA 98057, WA

4d • Onsite

About The Position

The City of Renton is hiring Police Services Specialists in the Police Department’s Staff Services Division, the department’s information gateway. Specialists serve officers and the community around the clock, providing information in person, by telephone, and by radio; processing cases; maintaining report integrity; and supporting on-duty officers with records checks, call-related data, and urgent entries into state and national databases. The work is fast-paced and varied, requires adherence to established procedures as well as independent decision-making, and is performed as part of a team.

Specialists provide law-enforcement administrative support and customer service, manage cases and records, respond to public and City inquiries, process court documents and warrants, and operate communications and office equipment. They may work evenings, weekends, and holidays, and new Specialists may be assigned to a weekend or night shift for an extended period. Overtime eligibility is pursuant to the collective bargaining agreement. Specialists may also support City priorities during emergencies.

In addition to the listed salary, the posting describes an education premium of 4% for an associate degree or 6% for a bachelor’s or master’s degree; a City contribution of 3.5% of base wage to a deferred compensation plan; an additional 3% for passing the annual Physical Fitness Test; a 3% interpreter premium; a City contribution of 2% of base wage to a VEBA account; and a shift differential for graveyard shifts.

Requirements

• High school diploma or equivalent.
• One year of customer service experience.
• Lawful permanent resident or U.S. citizen.
• Successful completion of a required background check, including a personal background investigation, polygraph examination, psychological evaluation, and drug-screening test.
• Obtain ACCESS (A Central Computerized Enforcement Service System) certification upon hire.
• Ability to lift or move items weighing up to 20 pounds regularly.

Responsibilities

• Support police personnel via radio, telephone, or CAD by responding to information requests and conducting records, warrant, and protection-order checks.
• Perform administrative support and customer service duties, including answering phones, data processing, filing, scanning, record keeping, and information quality control.
• Manage cases by merging reports into police records management systems, correcting records, identifying and obtaining missing case documents, facilitating crime-data collection, and updating case jackets daily.
• Respond to walk-up, email, and telephone inquiries from the public and City personnel; answer technical questions and refer people to appropriate offices and agencies.
• Process information requests under established guidelines, using discretionary decision-making when disseminating criminal and civil records.
• Handle a variety of law-enforcement support duties requiring focus and accuracy, including processing traffic and criminal citations, civil papers, and departmental records, and preparing cases for court docket.
• Receive, process, and enter court orders; prepare orders for service; and serve orders in the station when required.
• Conduct call-outs for SWAT, Negotiators, Investigations, Traffic, and other City departments.
• Process and issue Concealed Pistol Licenses and weapon purchases.
• Receive, prepare, enter, recall, or cancel Renton Municipal Court warrants.
• Monitor the closed-circuit security system and City alarm system and provide appropriate emergency notification.
• Operate the police radio console, computer, fax machine, copier, shredder, cellular phone, multi-line telephone, document scanner, and other office equipment as required.
• Work evenings, weekends, and/or holidays as required; overtime eligibility is pursuant to the collective bargaining agreement.
• Accept and process evidence and found property.
• Contribute to teamwork and respect, and foster equity and inclusion by recognizing diverse needs and perspectives.
• Remain current with relevant technological advancements in the field.
• Participate in and help provide cross-training as directed by management to support team coverage.
• Maintain regular, reliable, and punctual attendance; perform other duties as assigned.
• Support City priorities during emergencies when assigned.

Benefits

• 4% education premium for an associate degree or 6% for a bachelor’s or master’s degree.
• City contribution of 3.5% of base wage to a deferred compensation plan for retirement savings.
• Additional 3% premium for passing the annual Physical Fitness Test.
• 3% interpreter premium.
• City contribution of 2% of base wage to a VEBA account.
• Shift differential for employees working the graveyard shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED