Police Services Specialist

City of Burlington NC•Burlington, NC

2d•Onsite

About The Position

The Police Services Specialist performs clerical, records, and customer-service duties for the City of Burlington Police Department in a non-sworn capacity. The role includes taking reports, entering and reviewing data, submitting crime reports to the state and FBI, and gathering information for reports of minor crimes. Work is mostly sedentary and involves frequent use of computer screens and phone systems. The position is performed in person, under the supervision of the Police Records Supervisor or their designee, and is evaluated on accuracy, attention to detail, and customer service. The employee must be able to work independently and as part of a team, adjust priorities, and provide outstanding customer service. The unit is open Monday through Friday from 6 a.m. to 6 p.m. The current schedule is five 8-hour days, determined with the supervisor, and may change based on departmental needs. The department describes its policing purpose as preserving the sanctity of all life, nurturing and protecting democracy, ensuring procedural justice and fundamental fairness, serving the community, protecting the community from harm, and treating all individuals with dignity and respect.

Requirements

High school diploma or GED equivalency.
At least one year of work experience in office assistance, customer service, law enforcement, data entry, or a related field, supplemented by word-processing and computer courses.
A valid North Carolina driver’s license.
Knowledge of police reporting systems, computer applications, and data entry, storage, and retrieval processes.
Ability to collect, review, analyze, and maintain accurate records and reports.
Knowledge of departmental policies and applicable federal, state, and local laws and ordinances.
Ability to learn and apply National Incident-Based Reporting System (NIBRS) requirements.
Ability to prepare clear, accurate, detailed reports and narratives suitable for court proceedings.
Strong written and verbal communication skills and the ability to interact professionally and courteously.
Ability to establish and maintain positive working relationships with coworkers, City employees, and the public.
Ability to work independently and as part of a team, adjust priorities, and provide outstanding customer service.
An equivalent combination of education, training, and experience sufficient to perform the essential duties may be considered.

Nice To Haves

Familiarity with the City of Burlington and surrounding areas.
Two or more years of work experience in a law enforcement environment or writing and generating reports of any kind.

Responsibilities

Take information from victims by telephone, in person, or video call for investigative reports.
Assist Burlington residents and people pursuing employment within the jurisdiction with fingerprinting.
Provide DMV-349 crash report information to the public, insurance companies, and other related entities.
Respond to general information requests from the public and departmental staff.
Review incident reports, arrest reports, citations, and supplemental reports for accuracy and errors.
Submit crime reports to the state and FBI in compliance with reporting standards.
Enter criminal arrest sheets, traffic citations, traffic stop reports, incident reports, supplemental reports, and NCIC entries into departmental computer systems.
Support and maintain the department’s Clean Data Initiative by ensuring data accuracy.
Manage, assign, and monitor eWarrants in the North Carolina Warrant Repository.
Assist officers and the District Attorney’s Office in obtaining documentation for court proceedings.
Receive and properly handle Felony Notes and other departmental documents.
Disseminate DMV-349 crash reports to appropriate agencies.
Obtain and disseminate information for departmental statistical purposes.
Receive mail and packages and ensure delivery to the proper personnel.
Perform related duties as required to support departmental operations.