Police Records Technician

CITY OF CHEYENNE•Cheyenne, WY

1d•$40,941 - $57,317•Onsite

About The Position

An administrative position responsible for the data input and maintenance of police records. This role involves providing administrative maintenance of police records, ensuring quality management of records/data accuracy, maintenance, and retention as required by local, state, and federal law. The technician will compile, type, record, scan, and file a wide variety of police records, perform data entry and corrections, and operate computer terminals, scanners, and printers. Maintaining confidentiality, discretion, and professionalism is crucial. The position also involves addressing customer service situations related to records management, communicating effectively with staff to solve system/procedural issues, and coordinating with NCIC system users. Responsibilities include responding to inquiries, monitoring department goals, evaluating administrative needs, recommending policy changes, and providing statistical reports on calls, locations, and crime trends.

Requirements

High school diploma or equivalent
One year of experience in the records, clerical or administrative field.
Ability to maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, and writing.
Ability to maintain physical condition necessary for operating assigned equipment, walking, standing, kneeling, repeated bending or sitting for prolonged periods of time and lifting to 30 pounds.
Ability to maintain mental capacity which allows the capability of making sound decisions demonstrating intellectual capabilities.
Must be willing to submit to a background investigation, a polygraph and have no prior felony convictions.

Nice To Haves

Knowledge of New World Systems, Brazos (E-Citation) and other police-oriented software.
Ability to manage, direct and coordinate the work of lower-level staff.

Responsibilities

Provide administrative maintenance of police records.
Provide quality management of records/data accuracy, maintenance and retention as required by local, state, and federal law.
Compile, type, record, scan and file a wide variety of police records.
Perform data entry and corrections as required.
Operate a computer terminal, scanner, and printer to type, record and retrieve a wide variety of police reports and administrative documents.
Maintain confidentiality, discretion, and professionalism as it relates to police records.
Address customer service and public relations situations relating to records management; take or recommends action to ensure resolution of complaints.
Communicate effectively with field and administrative staff to solve system/procedural issues; coordinate frequently with the NCIC system users to identify training needs and support.
Communicate effectively both in writing and verbally to include answering the telephone.
Respond to requests and inquiries from public and departmental personnel in a courteous and professional manner.
Monitor and practice department goals, activities, policies, and procedures.
Evaluate administrative and operational needs; recommend changes to records management related policies and procedures as necessary.
Administer a variety of data analysis, reports, and studies; recommend modifications to police records management programs, policies, and procedures as required.
Provide police call/records statistical reports to staff officers and the Chief of Police. These include data analysis such as calls types, locations, and crime trends.
Perform other duties and responsibilities as required.