Police Records Technician I

City of Las Cruces•Las Cruces, NM

6d•Onsite

About The Position

Performs specialized clerical and public contact functions in the maintenance, compilation, and dissemination of complex police records for the Las Cruces Police Department (LCPD). This is a full-time regular, non-exempt position, grade RN06.

Requirements

Equivalent to a High School diploma AND one (1) year of clerical or customer service experience.
A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.
Must demonstrate accurate typing & word processing skills.
Valid driver's license is required.
Position requires an acceptable driving record in accordance with City policy.
Must pass a thorough background investigation.
NCIC/NMCIC certification must be obtained within six months of hire.
Additional technical certifications and training may be required for some incumbents in this job class.

Nice To Haves

Knowledge of LCPD policies and procedures.
Knowledge of business English, spelling, arithmetic, punctuation, and grammar.
Knowledge of principles of record keeping and records management.
Knowledge of techniques for dealing with the public, in person and over the telephone.
Knowledge of laws and regulations governing the release of information from law enforcement agency records.
Knowledge of Uniform Crime Reporting Program procedures.
Knowledge of City computer applications involving word processing, data entry, and standard report generation.
Knowledge of City policies and procedures.
Skills in maintaining accurate records.
Skills in entering information into the Police Department's computer system with speed and accuracy.
Ability to process and retrieve information on automated records systems.
Ability to maintain the confidentiality and security of records and information.
Ability to follow verbal and written instructions.
Ability to search police files/records in response to officer's inquiries.
Ability to scan documents.
Ability to perform maintenance on scanners.
Ability to remain calm and think clearly and quickly in emotional and emergency situations.
Ability to establish and maintain effective working relationships with coworkers, supervisory personnel, sworn officers, the general public, and other law enforcement agency personnel.

Responsibilities

Assists the public and officers via phone or in person by providing information and assistance regarding accident reports, background checks, copies of reports, vehicle releases, and related data.
Gathers information needed to respond to inquiries, providing specific information that requires distinguishing between sensitive/protected/confidential and public information, and may require understanding or interpretation of legal documents.
Refers matters requiring legal interpretation to a supervisor for resolution.
Directs the public to appropriate agencies for tasks such as paying tickets, filing reports, or obtaining restraining orders.
Collects fees, issues receipts, and balances and reconciles fees collected daily.
Compiles numerical counts and routine statistical data for work production and official statistical reports.
Performs basic clerical and administrative duties including data entry, record keeping, preparing and processing documents, and maintaining files.
Receives, verifies, categorizes, and enters data into computer tracking systems.
Prepares and processes reports, reviewing documents and data for compliance and accuracy.
Maintains and updates departmental files and records.
Enters and retrieves confidential law enforcement data from the National Crime Information Center (NCIC) and New Mexico Crime Information Center (NMCIC) computer systems.
Updates the Uniform Crime Reporting Program database.
Performs queries on computerized criminal justice information systems for background checks and rap sheets.
Compares information and verifies its correctness.
May train new employees on desk rotation.