Police Records Assistant - Part-Time

City of St. Charles•Saint Charles, IL

1d•Onsite

About The Position

The St. Charles Police Department seeks to hire a competent, dedicated, customer service focused assistant to staff the Police Records front desk. This part-time position is scheduled Monday - Friday 4:30 pm - 9:30 pm, totaling 25 hours per week. Responsible for a variety of administrative and customer service tasks at the Police Records front desk. Assists with inquiries, projects, and tasks as requested or assigned.

Requirements

High school diploma or equivalent.
One year of receptionist or administrative experience.
Ability to communicate effectively and tactfully and maintain composure in stressful situations.
Operate a variety of computer systems, software programs, and applications to perform data entry.
LEADS (Law Enforcement Automated Data System) authorization, or able to obtain within six months.
Perform duties with initiative, good judgment and resourcefulness.
Successful completion of a background investigation, to include fingerprinting, and drug screen.

Nice To Haves

Prior police experience is a plus.
Fluency in Spanish is a plus.

Responsibilities

Welcome citizens and visitors by greeting them, in person or on the telephone, and answer or refer their inquiries appropriately.
Receive citizen complaints and take appropriate action to initiate an efficient response. This includes handling after-hours non-911 emergency callouts for City staff to respond to a variety of situations.
Utilize written procedures and department computer systems to make inquiries, perform miscellaneous clerical functions, and assist the public, officers, and other law enforcement agencies.
Accept various cash payments and issue receipts with accuracy.
Monitor department surveillance, intercom, and security system.
Applicants may occasionally work alone in the office and should have flexibility to cover other shifts when needed to provide office coverage.