Police Emergency Communications Specialist

City of Flagstaff•Flagstaff, AZ

3d•Onsite

About The Position

Be the critical first connection when someone in your community needs help most as a Police Emergency Communications Specialist with the City of Flagstaff. In this fast-paced and rewarding role, you will serve as the lifeline between the public and emergency responders by answering 911 calls, coordinating police, fire, and medical response efforts, and providing calm, professional support during urgent situations. Using advanced communications technology including multi-line phone systems, radio channels, dispatch software, and public safety databases, you will play a vital role in keeping both residents and first responders safe. This position is ideal for individuals who thrive under pressure, excel at multitasking, and are passionate about making a meaningful impact through public service. By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on the community we serve.

Requirements

High school diploma or G.E.D.
Must be 18 years of age
Two (2) years of multitasking experience
Any combination of relevant education and relevant experience may be substituted on a year-for-year basis.
Minimum typing speed of 35 words per minute.
Experience working with computers and various software and programs.
Must recognize and accept the expectation of ethical and law-abiding behavior in both professional and personal life, as an example to the public you serve.
Ability to pass a CritiCall test assessment, an extensive police background investigation, including a polygraph test and pre-employment drug screening.
All Emergency Service Employees shall maintain their principal residence within the state boundaries of Arizona.
All Emergency Service Employees, except those holding a position in Fire, will arrive at the assigned or emergency work location within one (1) hour from notification to report to duty.
Ability and willingness to work all shifts, including days, evenings, graveyards, weekends, and holidays.
Ability to wear a uniform.
Must possess, or obtain upon employment, a valid Arizona driver's license.

Nice To Haves

College coursework or degree in a related field.
Familiarity with Coconino County geography.
Familiarity with Microsoft Windows workstation environments.

Responsibilities

Provides excellent customer service to both internal and external customers.
Answers, evaluates, and prioritizes incoming telephone calls including 911, administrative, "hot lines," TDD, and general public inquiries.
Creates calls for service from calling parties (by typing via keyboard) and advises and assigns appropriate response units, providing concise information; or may transfers callers to correct jurisdictions for service responses.
Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, and medical.
Coordinates initial and on-going informational elements with units of all services.
Tracks and maintains location and status of all field units.
Interprets incoming information for accurate geographical locations; reads and reviews CAD maps and other physical city, county, state, and US map data to ensure accurate and appropriate responses.
Utilizes map data to assist law enforcement, other criminal justice agencies, fire, and medical staff needs for response or other functions.
Retrieves from and enters information into the ACIC/NCIC automated files by typing information into the correct masks or utilizing the correct alpha-numeric string format.
Evaluates returned information for proper dissemination and further action to requesting units.
Utilizes the National Academies of Emergency Dispatch (NAED) Emergency Medical Dispatching (EMD) system to provide self-care steps and information to callers during medical emergencies prior to the arrival of medical professionals.
Coordinates activities, aid, and mutual aid via telephone and/or radio with other essential and specialized functions such as City, County, and State Street and Highway maintenance departments, domestic animal, wildlife (Game and Fish) and livestock control, Search and Rescue, METRO, GITEM, I.E. Helicopters, Wildland Fire Operations (USFS), electrical and natural gas utility companies, railroads (BNSF), adjacent law enforcement agencies, fire departments, and/or other groups upon request or by evolving need.
Monitors a variety of communications equipment (radio, telephone, CAD) to ensure proper function.
Assists in troubleshooting as required and reports failures or problems with any system.
Tests equipment as needed.
Utilizes Records Management System (RMS) data (by retrieving, reviewing, and interpreting) on behalf of all users and customers.
Enters some data into system for tracking purposes.
Understands and applies all appropriate policies, procedures, or orders as they apply.
Incorporates mission and value statements into manner of operation during daily work flow.
Reviews and complies with updates and changes to work flow published via memo book, email, or another devise.
Utilizes correct forms and work flow to communicate information inter or intra departmentally.
Maintains confidentiality of work-related information.
May be assigned to train newly hired Emergency Communications Specialists. Employees who are assigned to train will be afforded CTO pay per city policy.
Prepares the necessary forms to record disposition of complaints handled by departments.
Performs data entry and some clerical duties.
Other duties as assigned.

Benefits

Arizona State Retirement System with 100% Match
Deferred Compensation Options
Up to 4% Annual Pay for Performance Increase
Group Insurance including Health, Dental and Vision coverage
Flexible & Health Savings Accounts
13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
First-Time Homebuyer Assistance
Qualified Public Student Loan Forgiveness Employer
Tuition Assistance
Employee Clinic, Telehealth, Wellness Program & Incentives
Tobacco Cessation Program
Employer Assistance Program
Recognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers