Police Communications Manager

City of Burbank•Burbank, CA

4d•Onsite

About The Position

Under general direction, this role coordinates, manages, and directs the overall operation of the Burbank Police Department’s Communications Center. The position involves overseeing dispatch systems, managing staff, and ensuring efficient communication services for law enforcement operations.

Requirements

Knowledge of operational characteristics, services, and routine activities of modern law enforcement communications, dispatch, and computerized record-keeping systems.
Knowledge of rules and regulations of the Federal Communication Commission covering the operation of radio receivers and transmitters.
Knowledge of policies and procedures of the Communications Center manual, the Burbank Police Department Policy Manual, California Penal and Vehicle Codes, and the Burbank Municipal Code.
Knowledge of management information systems.
Knowledge of major landmarks and roadways within the City of Burbank.
Knowledge of principles and practices of sound personnel management and supervision.
Knowledge of spelling, grammar, and punctuation.
Skill in operating modern computers and related software.
Skill in exercising independent judgement and decisions based on standard policy and procedures.
Skill in interacting and communicating tactfully and effectively, especially during emergency response.
Skill in personnel management and supervision.
Ability to communicate effectively, both orally and in writing.
Ability to think clearly and act quickly in emergencies.
Ability to lead, coach, instruct, and motivate employees.
Ability to maintain accurate records.
Ability to simultaneously receive, dispatch, and record information utilizing a computer data base system.
Ability to work varied hours as needed.
Ability to establish and effective working relationships with supervisors, fellow employees, and the public.
Ability to lead a work group to achieve the goals and objectives of the Communications Center and the Burbank Police Department.

Nice To Haves

Bilingual language aptitude in Armenian, Korean, Spanish, or American Sign Language.

Responsibilities

Plans, coordinates, and manages the operations of the Police Communications Center including the radio and computer dispatch system, telephone/radio recording system, and burglar alarm system.
Administers the operations of the computer-aided dispatch center, providing emergency dispatching and radio communications on a 24-hour, 7 day a week basis to assure a timely response to calls for service by field units.
Participates in the development and implementation of policies, goals, and objectives associated with Communications Center services, programs, and activities.
Identifies and applies opportunities for improving service delivery methods.
Determines resource needs, and identifies scheduling and staffing needs while monitoring work flow.
Participates in the development and administration of the Communications Center budget, including the forecasting of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures.
Directs programs for the maintenance and repair of the Communications Center and dispatch systems.
Participates in the development and implementation of training in law enforcement operations in police communications.
Responds to court subpoenas; represents the Police Department and the City at public and legal proceedings.
Collaborates with other Department staff, which includes participating on committees.
Prepares and maintains accurate reports and records, both manually and electronically.
Participates in outside professional groups.
Maintains an awareness of trends and developments in the field of police communications, incorporating new developments as appropriate.
Investigates complaints and recommends appropriate action.
Seeks, reviews, and administers grants.
Works cooperatively with other City departments and outside agencies.
Coordinates Police Department communications and dispatch activities with other divisions, outside agencies, and associated organizations.
Performs the duties of a Communications Operator or Communications Supervisor when necessary.
Supervises, trains, and evaluates employees; makes effective recommendations regarding hiring, promotions, transfers, and disciplinary action as needed, up to and including termination.
May serve in place of the Support Services Division Captain in their absence.
Performs related duties as required.