Police Dispatcher

University of New Haven • West Haven, CT

2d • Onsite

About The Position

The University of New Haven, founded in 1920, is a private university whose mission is to prepare students to excel and lead purposeful and fulfilling lives in a global society. The university offers more than 150 undergraduate and graduate programs and has been recognized for academic excellence, nationally and internationally. In addition to its main campus in West Haven, the university has a campus in Tuscany, Italy. Learn more at newhaven.edu . The Police Dispatcher Dispatches patrol officers in response to calls and emergencies. Advises, screens and refers callers to appropriate resources. Communicates as a University of New Haven ambassador for many issues.

Requirements

• High School Diploma
• Ability to communicate in a professional, clear, calm and concise manner.
• Strong interpersonal skills and ability to deal with a diverse employee and student population.
• Ability to maintain confidentiality of sensitive and private information.
• Working Knowledge of Microsoft Office

Nice To Haves

• Prior experience in public safety dispatch and computer-aided dispatch systems is preferred.
• State Certification as an Emergency Telecommunications Operator is preferred.
• A year of experience working as a dispatcher, preferably at an institution of higher learning is preferred.

Responsibilities

• Dispatches patrol officers in response to calls and emergencies.
• Communicates with contracted security personnel when necessary.
• Relays instructions, orders and information requiring knowledge of departmental policies, practices, procedures and reporting relationships.
• Maintains pertinent logs – lost and found, keys, and other logging systems.
• Receives, records and services all incoming calls from officers, staff, students, and the public calling for police assistance or general information.
• Monitor and respond to fire and security alarm systems and emergency calls.
• Provides information to faculty, staff, students, administrative staff, contracted security, and the public.
• Use computer-aided dispatching equipment to monitor, track and retrieve data.
• Knowledge of numerous varied software platforms and ability to use them effectively.
• Establishes solid working relationships with local emergency services - AMR, West Haven Fire and Police as well as Orange Fire and Police resources.
• Performs clerical functions incidental to office activities.
• Assist the Deputy Chief in background checks for students.
• Fields calls and inquiries regarding transportation schedules, as well as being responsive to shuttle and van communications and interfacing information in tracking software.
• Report and generate work orders for facilities needs across campus.
• Monitors contracted security’s usage and response to University of New Haven golf carts for transportation of students.
• Effectively monitor security cameras and download video for law enforcement and insurance purposes.
• Effective use of the ZeroEyes gun detection system.
• Performs related duties as assigned.

Benefits

• Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.
• Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program
• Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities
• Employee Discounts on products, services and educational opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED