Police Dispatcher

Town of Castle Rock•Castle Rock, CO

4d•Onsite

About The Position

The Castle Rock Police Department is seeking Entry Level Candidates for our Police Dispatcher position. We are currently recruiting for a highly motivated individual with exceptional customer service skills who is interested in becoming a Police Dispatcher with a premiere law enforcement organization in Colorado. This position performs specialized clerical and dispatching work during both emergent and non-emergent situations. This position is responsible for monitoring and coordinating telephone, radio, and Teletype communications between unit personnel, outside agencies, and the public. They will perform duties in a manner consistent with the stated values of the organization. The Town of Castle Rock has received numerous awards and recognition as being one of the safest communities in Colorado as well as national recognition as one of the best places to live and raise a family. We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.

Requirements

High School Diploma or GED
A CCIC/NCIC Certification is required within six months of hiring
Ability to become thoroughly knowledgeable of Town/regional geography
Considerable knowledge of CCIC/NCIC operations and procedures
General knowledge of principles and procedures for utilizing data base information systems
General knowledge of laws applicable to dispatch services performed
Ability to read, write, spell, and perform basic mathematical calculations, such as addition, subtraction, multiplication, and division
Ability to visually distinguish colors on computer screens
Ability to effectively read and interpret information from various computer screens simultaneously while communicating via audio equipment
Ability to remain calm and function effectively under circumstances that present emergency situations
Ability to process multiple calls simultaneously
Ability to operate general modern office equipment, including Teletype, keyboards, 10-key adding machines, and telephones
Ability to type 30 words per minute
Ability to establish and maintain effective relations with supervisor, other departments, public agencies, the public, and fellow personnel
Ability to work rotating shifts, including nights, weekends, and holidays
Must satisfactorily complete a criminal background check, polygraph, and psychological exam prior to commencing employment.

Nice To Haves

One (1) year prior experience as an emergency dispatcher, law enforcement customer service or any equivalent combination

Responsibilities

Answers and directs all incoming telephone lines including E-911, emergency and administrative lines and takes appropriate action.
Maintains radio contact with officers
Intercepts, directs, coordinates, and maintains radio communications with police field units.
Ensures appropriate units are dispatched to handle situations
Inputs, retrieves, updates, and maintains information in the CAD (Computer Aided Dispatch) System.
Maintains and updates community and business contact information
Monitors, inputs, and retrieves information in the CCIC/NCIC (Colorado and National Crime Information Computer) System.
Searches additional information to assist officers on calls for service
Processes, files and enters messages into computer by Teletype
Assists with training of new communications personnel
Monitors town-wide cameras and department license plate readers
Performs other duties as assigned