POLICE DISPATCHER

Methodist Health System • Dallas, TX

4d • Onsite

About The Position

The Police Dispatcher is responsible for answering emergency and non-emergency call requests for service for police, fire, and emergency medical assistance for all Methodist campuses and surrounding agencies. This role prioritizes and dispatches emergency responders and appropriate resources, and coordinates mutual aid requests as required. The dispatcher relays pertinent information to public safety personnel via radio, monitors radio traffic, and provides immediate information and assistance. They utilize the CAD system to maintain status and awareness of public safety personnel, resources, and incidents, documenting updates and notifying key personnel on critical incidents. The position also involves coordinating with other agencies, citizens, and businesses, conducting computer searches through databases, confirming information, and entering data into TCIC/NCIC. Additionally, the dispatcher completes confirmations for agencies, processes paperwork, supports the Methodist Health System culture by assisting co-workers, and maintains a high level of confidentiality. Punctual and regular attendance is required, with the ability to work in a 24/7 environment, including weekends, holidays, inclement weather, and any shift (day or night).

Requirements

• High school diploma or GED equivalent.
• Must be at least 18 years of age.
• Must pass all applicable pre-employment screenings to include a drug screen.
• Communicate clearly and concisely, relay details accurately both verbally and in writing.
• A valid Texas Driver’s License may be required or be able to obtain one within 90 days of employment.
• Must be able to pass FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards.
• Ability to work with a diverse team.
• Ability to address multiple demands simultaneously; prioritize work and responding to difficult situations under stress of time or circumstances; remain professional and operate effectively in high stress situations.
• Knowledge of Methodist Health System Police Department policies and procedures for dispatching public safety personnel.
• Knowledge of operating standard and specialized public safety hardware and software to enter information with speed and accuracy.
• Knowledge of state and federal laws, regulations, and statutes governing dispatch for emergency services.

Responsibilities

• Answers emergency and non-emergency call requests for service for police, fire, and emergency medical assistance for all Methodist campuses and surrounding agencies.
• Prioritizes and dispatches emergency responders and appropriate resources.
• Coordinates mutual aid requests as required.
• Relays pertinent information to public safety personnel (police, fire, medical) via radio in a concise, organized, and understandable manner.
• Monitors radio traffic and provides immediate information and assistance.
• Utilizes the CAD system to maintain status and awareness for a variety of public safety and personnel (police, fire, and medical), resources, and incidents.
• Documents updates and changes in the CAD system as required.
• Notifies key supervisory and management personnel on critical incidents.
• Coordinates with other agencies, citizens, and businesses to gather information, make referrals, or dispatch assistance.
• Conducts computer searches through local, state, and national databases for possibly wanted persons or stolen property and interprets and provides information to the requesting officer.
• Confirms stolen property, wanted persons, and missing persons.
• Enters data into TCIC/NCIC as requested.
• Sends and receives teletypes.
• Completes confirmations for agencies and processes all appropriate paperwork to ensure accurately and timely notification to confirming agencies.
• Supports the Methodist Health System culture by assisting co-workers as needed with guidance and training.
• Supports the relationship between the Methodist Health System and the public by demonstrating courteous and cooperative behavior when interacting with patients, visitors, and staff.
• Maintains high level of confidential and sensitive information in a discrete and professional manner.
• Maintains the integrity, professionalism, values, and goals of Methodist Health System by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
• Punctual and regular attendance to work.
• Able to work in a 24/7 work environment (weekends, holidays, inclement weather) and any shift (day or night).
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED