Police Dispatcher

The University of Memphis•Memphis, TN

7d•Onsite

About The Position

The Police Dispatcher serves as a vital communications link within the University of Police Services. This position is responsible for receiving and prioritizing emergency and non-emergency calls, dispatching police and appropriate personnel, while maintaining effective communication with officers in the field. This position ensures the safety of the campus community by timely, accurate, and effective coordination of police, fire, and emergency medical responses. This is an overnight position. The work schedule is 11:00 p.m.–7:00 a.m. — Sunday, Monday, Thursday, Friday, and Saturday.

Requirements

High school diploma or GED
Minimum of six (6) months to one (1) year of experience in dispatching, law enforcement, or a related field
Ability to obtain and maintain Tennessee Information Enforcement System (TIES) certification
Ability to work 11:00 p.m.–7:00 a.m. — Sunday, Monday, Thursday, Friday, and Saturday.

Nice To Haves

Prior experience in a law enforcement or campus police dispatch center
Knowledge of Computer-Aided Dispatch (CAD) systems
Familiarity with NCIC and/or state criminal justice systems
Experience in a multi-line phone system or call center environment

Responsibilities

Receives and processes emergency (911) and non-emergency calls for service
Elicits critical information and determines priority of incidents
Dispatches police officers and other emergency responders
Maintains continuous radio communication with field personnel
Monitors officer status and ensures officer safety
Operates Computer-Aided Dispatch (CAD) systems and maintains accurate logs
Monitors alarm systems, surveillance cameras, and emergency telephones
Conducts database inquiries (e.g., NCIC/TIES) and relays information to officers
Coordinates communication with local law enforcement and emergency agencies
Provides customer service to students, faculty, staff, and visitors
Assists with emergency notifications and campus-wide alerts