Police Dispatcher

City of Orange•Orange, CA

11d•Onsite

About The Position

The City of Orange is looking for dedicated individuals who want to make a difference in the community they serve by becoming a Police Dispatcher with one of the best Police Departments in Orange County! Ideal candidates are calm, concise, decisive, and compassionate under pressure. This recruitment will close upon receipt of 150 applications, or on August 17th - whichever occurs first. All personnel hired by the Orange Police Department shall be a permanent and full-time resident of the State of California and reside no further than one hundred (100) road miles from Police Headquarters.

Requirements

Completion of the twelfth (12th) grade or equivalent
Two (2) years of general work experience involving frequent interactions with the public
Typing speed of 35+ WPM
California POST Entry-Level Dispatcher Selection Test Battery T-Score of 48 or higher
Ability to communicate clearly and concisely, both orally and in writing
Ability to work under pressure, exercise good judgment, and make sound decisions in emergency situations
Ability to effectively communicate with and elicit information from upset and irate citizens
Ability to type accurately at a rate of 35 words per minute or faster
Ability to understand and follow oral and written instructions
Ability to learn to operate dispatch, Teletype and other office equipment
Ability to establish and maintain effective working relationships with those contacted in the course of work
Ability to work various shifts as assigned
Must be a permanent and full-time resident of the State of California and reside no further than one hundred (100) road miles from Police Headquarters

Nice To Haves

One (1) year of dispatch experience in a public safety (police and/or fire) or fast-paced setting
One (1) year of experience operating communications equipment
Possession of a California POST Public Safety Dispatchers' Basic Course certificate

Responsibilities

Receive emergency calls from the public requesting police or other emergency service
Determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures
Maintain contact with all units on assignment
Maintain status and location of police field units
Answer non-emergency calls for assistance
Answer maintenance service emergencies on weekends and holidays
Coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies
Enter, update and retrieve information from Teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information
Perform a variety of record keeping, filing, indexing and other general clerical work
Maintain a variety of logs relating to public safety activities
Test and inspect equipment as required
Type daily log of all field calls and units dispatched
Perform related duties as assigned