Police Dispatcher Trainee - City

City of Oklahoma City • Oklahoma City, OK

11h • $41,489 - $64,143 • Onsite

About The Position

This position serves as the communication link between calling parties and Police Department units in the field. Employees receive classroom instruction and on-the-job training, including formal instruction on the Oklahoma Law Enforcement Telecommunications System (OLETS). The trainee must become proficient in skills, knowledge, and abilities required for a Police Dispatcher. Essential functions include accurately and efficiently receiving and relaying critical information via radio, computer-aided dispatch, multi-line telephone, and teletype systems; dispatching emergency response units; operating computerized data networks; maintaining logs and reports; and monitoring radio frequencies. Additional duties at the airport may include operating and monitoring closed-circuit camera and security door lock systems. The role requires adapting to stress, responding to numerous or simultaneous calls, and remaining calm in emergency situations. Work is performed semi-independently following prescribed procedures, with unusual situations referred to a supervisor. Work is reviewed through supervisor observation.

Requirements

• Knowledge of keyboard.
• Skill in following instructions and specified procedures.
• Skill in communicating verbally using tact and diplomacy.
• Ability to operate two-way radio, computer-aided dispatch and teletype systems.
• Ability to operate and monitor closed-circuit camera and security door lock systems. (Airport only)
• Ability to obtain, record, and relay pertinent information related to airport operations. (Airport only)
• Ability to obtain, record, and relay pertinent information related to law enforcement activities.
• Ability to remain calm in emergency situations.
• Willingness to make decisions.
• Willingness to maintain confidentiality.

Responsibilities

• Accurately and efficiently receiving and relaying critical information via two-way radio, computer-aided dispatch, multi-line telephone and teletype systems.
• Dispatching emergency response and support units to reported trouble locations.
• Operating computerized data networks to input and/or retrieve data.
• Maintaining written logs and standard departmental reports.
• Monitoring radio frequencies to respond to field units status reports and request for assistance.
• Operating and monitoring the closed-circuit camera and security door lock systems (Airport only).
• Adapting to stress involved in responding to numerous and/or simultaneous calls.
• Remaining calm in emergency situations.

Benefits

• Competitive pay
• An average of $22,000 annually contributed toward benefits and retirement
• A comprehensive package designed to support health and wellness, financial security, work-life balance, and personal and professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed