Police Dispatcher - LATERAL

City of Redlands • Redlands, CA

6d • Onsite

About The Position

Under supervision, performs a variety of duties involved in the operation of the emergency services systems and various communication devices to receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, ambulance, fire, and other services. Positions at the Dispatcher II level usually perform most of the duties required of the positions at the I level, but are expected to function at a higher skill level and exercise independent discretion and judgment in matters related to work procedures and methods. Work is supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained as they arise. Positions in this class series are flexibly staffed and positions at the II level are normally filled by advancement from the I level requiring one year of experience at the I level, successful performance, budget availability and management recommendation. When filled from the outside, the employee is required to have prior related experience which allows the employee to meet the qualification standards for the II level. Positions at the Dispatcher III level usually perform most of the duties required of the positions at the I and II level, but are expected to function at a higher skill level and exercise independent discretion and judgment in matters related to work procedures and methods. Work is supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained as they arise. Positions in this class series are flexibly staffed and positions at the III level are normally filled by advancement from the II level requiring six years of experience at the I and II level, successful performance, budget availability and management recommendation. When filled from the outside, the employee is required to have prior related experience which allows the employee to meet the qualification standards for the III level.

Requirements

• Actively employed by another POST-certified agency
• One year of experience in emergency services dispatching (for Dispatcher II)
• Six years of experience in emergency services dispatching (for Dispatcher III)
• Equivalent to a high school diploma
• Specialized training in emergency management and telecommunications operations
• Possession of appropriate P.O.S.T. Dispatcher/Telecommunications certification
• Possession and maintenance of an appropriate, valid driver's license
• Ability to work in a standard office environment
• Ability to travel to different sites and locations
• Regularly required to talk or hear
• Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Availability for shift work

Responsibilities

• Receives requests for police, fire, or other emergency services over the phone
• Answer 911, alternate emergency, and business calls
• Screens incoming calls to determine necessity, priority, and type of response required
• Monitors other agency radio frequencies to be aware of incidents elsewhere that may affect operations
• Dispatches units in response to calls for service
• Monitors all activities on the radio keeping constant communications with personnel in the field
• Relays information and instructions to field personnel
• Enters, updates, and retrieves information from the computer and teletype networks
• Provides general information to the public
• Refers calls to appropriate agencies
• Calms angered, distraught, or frightened callers
• Maintains calm in radio transmissions during hectic, tense, and dangerous situations
• Calls public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City stand-by personnel
• Operates the CLETS (California Law Enforcement Telecommunication System) to run registration checks on vehicles, property, wanted information, and driver's license status
• Contacts other agencies and check for warrants on subjects
• Operates a variety of public safety telecommunications equipment, computer aided dispatch system, and records management system
• Monitors, surveillance cameras, and other miscellaneous equipment
• Calls emergency service personnel
• Occasionally dispatches for Animal Control
• Makes recordings of telephone calls and radio transmissions when ordered
• Acts as matron as necessary
• Perform other related duties as assigned

Benefits

• $7,500 HIRING INCENTIVE PAYMENT SCHEDULE: $3,000 paid at the time of hire, $3,000 at successful completion of probation, $1,500 at the end of two years of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED