Police Communications Operator

Commonwealth of Pennsylvania • Cambria County, PA

1d • Onsite

About The Position

The Police Communications Operator supports Pennsylvania State Police law enforcement operations by receiving, coordinating, and maintaining essential public safety information. The role serves as a communication lifeline between the public and troopers, managing critical incidents and coordinating dispatch logistics. Operators receive and assess emergency calls, relay information to troopers, coordinate support from police, fire, and medical services, and query and update specialized public safety databases and electronic record systems. They also answer public questions about department services and law enforcement activities, assist visitors, participate in structured training, and help introduce new operators to procedures. This is a full-time position of 40 hours per week with rotating shifts, including weekends and holidays. The position is onsite and does not offer telework.

Requirements

• Two years of experience using two-way radio, multi-line telephone, or computer-aided dispatch systems; or two years of experience using computer systems to enter, update, and retrieve information; or completion of 60 college credits; or an equivalent combination of experience and training.
• Possess a clear, firm voice and have no major speech, hearing, or visual impairments that would interfere with understanding or being understood in verbal communication, or using electronic communications and visual display equipment.
• Obtain and maintain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials; certification must be obtained within the probationary period.
• Obtain and maintain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police; certifications must be obtained within the probationary period.
• Be able to perform the essential job functions.
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• Submit a report of medications for screening by the State Police Medical Officer before placement in this job title.

Responsibilities

• Receive and assess emergency calls, collect key details, and determine response needs.
• Relay incident information to troopers and coordinate support from police, fire, and medical services.
• Query and update records in specialized public safety databases and electronic record systems.
• Answer public questions about department services and law enforcement activities.
• Greet and assist visitors by guiding them to information or arranging contact with a trooper.
• Participate in structured training and help introduce new operators to procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed