Police Communications Operator

Commonwealth of Pennsylvania • Westmoreland County, PA

2d • Onsite

About The Position

The Pennsylvania State Police is seeking a Police Communications Operator to support public safety at Troop A in Greensburg. The role manages critical communications between the public and law enforcement during emergency and non-emergency situations. The operator receives and assesses calls, dispatches Troopers, coordinates with other emergency services, maintains records, supports Troopers and members of the public, and participates in training. This is a full-time position of 40 hours per week. Work hours will be determined; the schedule includes rotating shifts, weekends, and holidays, with a 30-minute lunch. Telework is not available.

Requirements

• Two years of experience using two-way radio, multi-line telephone, or computer-aided dispatch systems; or two years of experience using computer systems to enter, update, and retrieve information; or 60 college credits; or an equivalent combination of experience and training.
• Possess a clear, firm voice and have no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications and visual display equipment.
• Obtain and maintain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials during the probationary period and for the duration of employment.
• Obtain and maintain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police during the probationary period and for the duration of employment.
• Be able to perform the essential job functions.
• Submit a Report of Medications for screening by the State Police Medical Officer before placement in the job title.
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Responsibilities

• Receive calls from the public and 911 operators, gather details, determine response needs, and prioritize incidents.
• Dispatch Troopers, relay incident information, and coordinate with police, fire, ambulance, towing services, and PennDOT.
• Use computer programs to research, access, and maintain records, and update electronic incident systems.
• Share updates with Troopers and other operators, monitor Trooper locations, and interpret maps.
• Respond to administrative inquiries, greet station visitors, provide information, or arrange Trooper assistance.
• Attend communications training and assist in training new operators on procedures, policies, and practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed