Police Communications Operator

Commonwealth of Pennsylvania • Crawford County, PA

7d • Onsite

About The Position

The Police Communications Operator supports public safety efforts by receiving calls, sharing information, and coordinating communication between the public, troopers, and outside agencies. The position involves gathering details, entering records, and helping manage emergency and non-emergency situations. Operators receive and assess calls from the public and 911 centers, relay information to troopers, contact support agencies, monitor incidents, use electronic systems to research and maintain incident and criminal history information, respond to public questions, and assist station visitors. Operators attend structured safety communications training and assist with training new operators. They may be directed to report to alternate locations during major incidents or continuity operations.

This is a full-time position with a 40-hour work week and rotating shifts that include weekends and holidays. Telework is not available.

Requirements

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or two years of experience using computer systems to enter, update, and retrieve information; or completion of 60 college credits; or an equivalent combination of experience and training.
• Possess a clear, firm voice and have no major speech, hearing, or visual impairments that would interfere with verbal communication or use of electronic communications and visual display equipment.
• Obtain and maintain active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials during and after the probationary period.
• Obtain and maintain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police during and after the probationary period.
• Be able to perform the essential job functions.
• Submit a Report of Medications for screening by the State Police Medical Officer before placement in the job title.
• Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Responsibilities

• Receive and assess calls from the public and 911 centers to determine the required response.
• Relay incident information to troopers, contact support agencies, and monitor incident activity.
• Use electronic systems to research, enter, and maintain incident and criminal history information.
• Respond to questions from the public and assist station visitors with basic service needs.
• Attend structured safety communications training and assist with training new operators.
• Report to alternate locations when directed during major incidents or continuity operations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed