Police Admin Associate - Dispatch/Client/Member Support (LPS2026-02)

City of Lacombe • City of Lacombe, AB

28d • CA$32 - CA$40 • Onsite

About The Position

Reporting to the Support Services NCO, the Police Administrative Associate – Dispatch / Client / Member Support provides assistance and support to the public, members of the Lacombe Police Service and external agencies. The Lacombe Police Service Administrative Associates operate in a team environment and may be called upon to assist in all areas of dispatch, client and member support.

Requirements

• Minimum 1 year of experience in a Policing Support / Operational environment with a recognized Police Service
• Current or previous dispatching in a Police environment is an asset
• This position is composed of shift work (day, evening and weekend shifts)
• Must be able to pass and maintain the RCMP reliability security requirements
• Must have good working knowledge of the Criminal Code and Provincial & Federal Statutes
• Must type 40 words per minute
• Exceptional communication skills, both verbal and written
• Demonstrate proficiency in a multi-tasking team-based environment
• Ability to respond courteously while dealing with the public and other staff members within a hectic environment
• Must have superior computer software skills and familiarity with working in a Windows environment
• Demonstrate the ability to maintain confidentiality when working with confidential subject matter

Nice To Haves

• PROS end user course and CPIC query / narrative course is an asset

Responsibilities

• Operate emergency and non-emergency switchboard, radio and telephone equipment; receive, record and dispatch complaints accurately and process files; create and distribute operational files for investigation by members; monitor, retrieve, review, link and update all Police operational occurrences ensuring accuracy and in accordance with Lacombe Police Service audit standards.
• Receive, generate and process over the counter inquiries, information and investigative Lacombe Police files. Motor vehicle collision reports and traffic complaints, processing of all security clearance requests.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed