Poker Supervisor

Hard Rock Hotel & Casino Ottawa•Rockford, IL

6d•$48,000 - $62,400•Onsite

About The Position

The Poker Supervisor leads the poker team to create continuous improvement in the employee experience and service for our guests. The Poker Supervisor is responsible for overseeing game protection, integrity and maintains compliance with internal controls and Illinois Gaming Board regulations.

Requirements

High School diploma, or GED is required.
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
Must successfully pass background check.
Must maintain strict confidentiality relative to financial data and casino policies.
Must be at least twenty-one (21) years of age.
Well-developed interpersonal skills.
Must enjoy entertaining and communicating with the public.
Must have a professional appearance.
Must get along with co-workers and be a team player.
Excellent employee and customer service skills are essential.
Excellent math skills while multi-tasking
Casino rules, procedures and regulations related to Poker.
Be flexible to work varying shifts and time schedules as needed.
Communicate effectively with outside contacts and all levels of team members.
Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

Nice To Haves

Prior experience opening new properties/outlets strongly preferred.

Responsibilities

Leads and supports Poker team to create legendary customer service.
Ensure Poker staff have the training, tool’s and mindset to enable them in their positions as service professionals.
Leads the Poker team in a way that creates continuous improvements in the employee experience.
Ensure operational and game integrity.
Settles disputes in a professional and timely manner.
Handles guest and employee concerns quickly and efficiently.
Informs Poker Manager and Surveillance team of irregularities.
Verifies issuance of credit after all necessary signatures are confirmed.
Informs Poker Manager of disputes on game.
Ensure that required facilities and equipment are available and function properly.
Guides and instruct assigned personnel in the proper performance of their duties.
Reviews and evaluates personnel.
Initiates fills and credits to a game as necessary.
Records table inventory when the table opens and after it closes.
Knows and abides by IGB regulations, internal controls and company policies and procedures.
Always presents oneself as a credit to Hard Rock Casino and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Attend seminars when needed.