Poker Supervisor
About The Position
Responsible for monitoring and controlling assigned poker tables to ensure the integrity of the game and a pleasurable gaming experience. Maintains constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of any suspicious or irregular activity. Controls and directs games in progress by monitoring and helping and dealer correction. Maintains awareness of each game’s limits, guest activity, and dealer performance. Assures Title 31 regulations are being adhered to and the proper paperwork is completed. Interacts with all guests and team members as needed. Assumes overall responsibility for assigned poker tables. Oversees and ensures high standards of guest service on each game and works closely with the Casino Operation Managers, Casino Hosts, and other casino team members to identify player’s needs. Assists in the hiring process by conducting interviews, training classes, and auditions. Provides and monitors on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information. Responsible for completing and issuing Poker Dealer evaluations. Performs other duties as assigned. Role models the Family Style Service Standards interacting positively through relationships with customers and co-workers. Must be able to obtain a VA Lottery License.
Requirements
- Thorough knowledge of all poker games and operations.
- Two years of experience as a poker dealer in a casino environment.
- One year of supervisory experience in poker room operations.
- Must be able to acquire a VA Lottery Gaming License.
- Must be at least 21 years of age.
- Must be able to maneuver to all areas of the hotel.
- Must be able to lift to 25 pounds.
- Must be able to bend, reach, kneel, twist, and grip items while working at the assigned desk area.
- Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PCs, fax machine, and photocopier.
- Must be able to work at a fast pace and in stressful situations.
- Must be able to read, write, speak, and understand basic English.
- Must be able to respond to visual and aural cues.
Responsibilities
- Monitor and control assigned poker tables to ensure the integrity of the game and a pleasurable gaming experience.
- Maintain constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of any suspicious or irregular activity.
- Control and direct games in progress by monitoring and helping and dealer correction.
- Maintain awareness of each game’s limits, guest activity, and dealer performance.
- Assure Title 31 regulations are being adhered to and the proper paperwork is completed.
- Interact with all guests and team members as needed.
- Assume overall responsibility for assigned poker tables.
- Oversee and ensure high standards of guest service on each game and work closely with the Casino Operation Managers, Casino Hosts, and other casino team members to identify player’s needs.
- Assist in the hiring process by conducting interviews, training classes, and auditions.
- Provide and monitor on-the-job training for Dealers to ensure staff receives adequate guidance, resources, and information.
- Complete and issue Poker Dealer evaluations.
- Perform other duties as assigned.
- Role model the Family Style Service Standards interacting positively through relationships with customers and co-workers.
- Obtain a VA Lottery License.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
