Poker Floor Supervisor - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

9d•$29 - $29•Onsite

About The Position

The Poker Floor Supervisor plays a crucial role in ensuring the integrity, efficiency, and overall success of the Poker Room by overseeing daily operations and supporting a seamless gaming experience. Your ability to lead dealers, enforce gaming regulations, and provide exceptional guest service helps create a safe, fair, and engaging environment for every player. Through strong decision‑making, attention to detail, and a commitment to upholding Live! Casino & Hotel’s high service standards, you help protect company assets, resolve guest concerns, and maintain the professional atmosphere that keeps players returning.

Requirements

Ability to analyze and interpret departmental needs and results
Ability to solve complex problems
Knowledgeable of specified games and gaming regulations
Ability to add monies and chips
Good public relations/guest service skills
Ability to perform assigned duties under frequent time pressure in an interruptive environment
Ability to accurately complete paperwork and forms
Complete, perform and understand basic mathematical functions
Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls
Complete knowledge of all facilities available to guests on property.
Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities
Ability to maintain mental concentration for significant periods of time
Basic computer skills
Management abilities demonstrated in managing the Poker Room operations
Maintain interpersonal working relationship among all personnel
Oral and written communication skills
Willingness to assume responsibility relative to the performance of the table games
Obtainment of departmental budget and goals
Effective managing of the staff
Accuracy in completing assigned duties, paperwork, and reports
Knowledge of state gaming laws and regulations
One (1) to two (2) years’ experience as a poker dealer or poker floor supervisor with a four (4) year degree in related fields or equivalent work experience
Technical school education in dealing specified games
Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.

Responsibilities

Review staffing levels to maintain operational effectiveness
Controlling cards and equipment
Responsible for the supervision and performance of the poker dealers
Development of staff, evaluating, hiring and training
Assists Poker Floor Supervisor/Greeter with monitoring with reviewing and managing the department’s promotions and tournaments
Review poker room activities and promotional status with Director of Poker
Assists Poker Floor Supervisor/Greeter with monitoring and adjusting performance to local competition
Excellent customer service
Ensure the safety and security of guests and employees
Other duties as assigned

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts