Floor Supervisor

Caesars Entertainment•Westlake, LA

1d•Onsite

About The Position

The Floor Supervisor is responsible for safeguarding casino assets, implementing and ensuring compliance with company policies, procedures, and gaming regulatory requirements. This role involves supervising the operation of an assigned number of tables and dealers, ensuring fills and credits are handled according to policy, and promoting outstanding guest relations. The supervisor will assist in answering questions, resolving disputes, and creating an atmosphere of fun for all casino guests. They are also responsible for fostering mutual respect, dignity, and integrity among associates by setting a positive example and encouraging an environment where associates can share ideas, concerns, and resolve disputes. Retaining associates through personal involvement in training and development, and supporting Horseshoe courtesy guidelines are key aspects of this role. The position directly supervises dealers and manages the ordering of necessary supplies and records.

Requirements

Must possess a valid Louisiana Gaming License.
Game knowledge/experience of at least two Pit Games required.
Must possess good communication and customer service skills.
Must be willing to work any day of the week and any shift.
Must be able to read, write, speak, and understand English.

Nice To Haves

Basic knowledge of a Casino Credit system preferred.
Previous experience in a leadership position preferred.

Responsibilities

Safeguards casino assets.
Implements and ensures compliance with company policies, procedures and gaming regulatory requirements.
Supervises the operation of an assigned number of tables and dealers.
Responsible for the training and equitable treatment of all table games personnel.
Ensure fills and credits are handled according to policy.
Promotes outstanding guest relations.
Assists in answering questions or resolving disputes.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity, and integrity with all associates by setting a positive example at all times.
Instills an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes.
Retains associates through personal involvement in associate training and development.
Supports and maintains Horseshoe courtesy guidelines.
Performs other duties as assigned.
Directly supervises an assigned number of dealers.
Orders for fills and credits slips, key control, markers and customer balance records, table inventory forms, and complimentary rooms, food, beverage.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Will be required to work varying schedules to reflect the business needs of the property.
Ability to obtain the appropriate work authorization per gaming regulations required.