Floor Supervisor

TerrAscend•Berkeley, CA

1d•Onsite

About The Position

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs. We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis. This position is responsible for assisting the store management with meeting store objectives and helping provide ways to increase revenue and customer loyalty. The ideal candidate can navigate between all roles within the store, is responsible, reliable, and possesses strong leadership skills. The key holder position is designed for emergency situations to support store management. Based at our Apothecarium Berkeley location.

Requirements

Must be 21 years of age or older and be able to pass a background check
High school diploma or GED required
0-2 years of retail experience required; key holder experience preferred
Trustworthy with highly confidential materials and information
Minimum two years experience in retail customer service
Superior organizational skills, detail-oriented with the ability to work independently
Ability to organize and manage multiple assignments with meticulous attention to detail and meet deadlines
Strong verbal and written communication skills
Must have a positive attitude with the ability to multitask in a fast-paced environment and maintain a team player mentality, remain calm under pressure
Trustworthy with highly confidential materials and information
Travel will be required, must have reliable transportation with a clean motor vehicle driving record (minor violations may be considered) and be available to support neighboring stores in your region and at minimum of five days if required. (Lodging will be provided).
Must be comfortable following Covid-19 precautions

Nice To Haves

Professional knowledge and working experience of cannabis products from a regulated retail or medical distribution center are highly preferred.

Responsibilities

Assist store manager in reaching all store objectives daily
Ability to oversee all cash functions and perform all duties including opening and closing procedures
Confident and making assertive decisions – the potential of being the only lead in building
Consistently monitor and encourage team members to meet the companies service standards
Proactive in solving customer concerns and escalations
Committed to ensuring customer satisfaction
Help promote a positive work environment and team morale
Comfortable training new team members, including the ability to coach on KPIs and sales goals

Benefits

Employee Discount (all employees eligible)
Paid-Time-Off (varies by State, please ask your Recruiter for more info)
Health, vision, and dental insurance
98Point6 (remote primary care)
401k with 4% matching (100% vested immediately)
Employee Assistance Program
Paid Parental Leave
Life Insurance
Short & Long Term Disability
Flexible Spending Account
Wellness Program
Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
Pet Insurance – Affordable coverage options to keep your pets healthy.
Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
Disability & Life Insurance – Company-paid protection for life’s unexpected moments.