Poker Floor Supervisor

Citizen Potawatomi Nation•Shawnee, OK

10h•Onsite

About The Position

The Poker Floor Supervisor is responsible for supervising, maintaining, and controlling all activities within the Poker Room under the direct supervision of the Poker Manager and Shift Manager. This role involves monitoring poker tables, dealers, and cashiers during assigned shifts, ensuring smooth operations and excellent guest service.

Requirements

High School Diploma, GED certification or equivalent.
One (1) year Poker Floor Supervisory experience.
Two (2) years’ poker dealing experience required. Or a combination of skills and experience.
Passing of a Poker audition is required.
Must be at least 18 years of age.
Must be able to read, write and speak English fluently.
Knowledge of all casino poker games operations.
Knowledge of standards of cleanliness as prescribed by various compliance and enforcement agencies associated with the gaming industry.
Knowledge of the characteristics of appropriate and inappropriate greetings and interaction with guests and customers.
Knowledge of methods and techniques that assure protection of the table and casino assets.
Knowledge of how to administer the overall poker games department in accordance with management’s directives and the policies.
Knowledge of poker games.
Skill in guest service, human relations and supervision of assigned staff.
Skill in dealing with Poker.
Ability to communicate, read, and write clearly in basic English.
Ability to always demonstrate outstanding guest service.
Ability to apply basic mathematical skills.
Ability to respond to visual and auditory cues.
Knowledge of the prescribed methods of application and completion of federal cash reporting requirement forms including Title 31 compliance regulations.
Knowledge of methods for tracking card inventories for poker tables.
Must be able to pass background suitability investigation.
Must obtain CPN Tribal Gaming License.
Must obtain all other applicable certifications and licenses.

Responsibilities

Supervise, maintain, and control all activities within the Poker Room.
Monitor poker tables, dealers, and poker cashiers on assigned shifts.
Greet and welcome guests at the poker room podium.
Maintain and update waiting lists for all poker games.
Announce and maintain any promotional totals and paid promotions.
Responsible for dealer rotation on assigned shift.
Provide oversight of poker dealers and poker cashiers.
Ensure game protection.
Complete federal cash reporting requirements including Title 31 compliance.
Responsible for table banks and card inventories.
Resolve patron disputes within the scope of the dispute.
Protect the assets of the Casino.
Maintain awareness of table limits, open seats, and dealer performance.
Utilize Poker Atlas software.
May be responsible for having a bank for cashing in and out patrons.
May be required to deal poker games in certain situations.
Maintain constant awareness of poker activity.
Maintain and enforce the Poker room rules of play.
Initiate poker table fills.
Open and close poker tables.
Resolve guest issues and problems in a timely and professional manner.
Greet guests, maintain a friendly and inviting atmosphere, and promote positive guest relations through prompt, courteous, and efficient service.
Give basic instruction on all promotions and special events.
Verify gaming chip purchases and exchanges at the poker counter.
Monitor staff performance, behavior, and attendance.
Directly supervise poker dealers and poker cashiers.