HCCR Poker Dealer (Part Time; Varied Shift)

Harrah's Cherokee Casino Resort•Cherokee, NC

19h•Onsite

About The Position

Responsible for all aspects of dealing various Poker and Poker Derivative games as assigned, while providing a courteous and entertaining experience for Harrah’s Cherokee Casino Resort guests. This role involves dealing games, providing gaming instructions, handling money, and ensuring a positive guest experience. The Poker Dealer must also protect the game, promote loyalty programs, and adhere to all company policies and regulations.

Requirements

A High school diploma or GED is required.
Candidates will be required to show a certificate of completion from an accredited dealer school, or have six months of prior dealing experience, or pass a Poker Dealer audition at Harrah’s Cherokee Casino Resort.
Excellent written and oral communication skills.
Must be able to communicate with coworkers, supervisors, and guests.
Strong Math skills.
Attention to detail.
Ability to interact with customers.
Documented teamwork behaviors and attitudes.
Self-starter; must work without close supervision.
Neat, professional appearance with excellent personal hygiene.
Must be able to communicate with coworkers, supervisors, and guests.
Must be able to read, write, speak and understand English.

Nice To Haves

Possess money-handling skills, count large sums of cash, and exchange for table chips.
Possess a thorough working knowledge of all Poker-based games, certified to deal.
Exercise appropriate discretion in identifying situations that require management attention.
Check for satisfaction and effectively resolve service breakdowns when they exist.

Responsibilities

Deal Poker and Poker Derivative games to provide guests with courteous and accurate service and promote an entertaining environment.
Maintain department standards of game productivity.
Provide gaming instructions to guests when requested or as assigned to encourage gaming activity.
Demonstrate superior guest service skills by displaying outlined service behaviors at all times.
Maintain an upbeat and positive attitude, create positive energy with gestures, and sustain enthusiasm from one interaction to the next.
Initiate courteous and friendly conversations with guests.
Build relationships by greeting guests with a warm, friendly verbal greeting.
Count large sums of cash and exchange for table chips.
Collect poker revenue from the pot in accordance with departmental raking procedures.
Documented strong knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines.
Provide game protection by keeping visual contact of all guests and the game layout, and reporting any suspicious activity to the immediate supervisor.
Act as a role model and always present oneself as a credit to Harrah’s Cherokee Casino Resort, and encourage others to do the same.
Promote Caesars Rewards programs and card membership.
Create an atmosphere of luck and celebrate guest wins.
Provide a warm farewell and thank guests for visiting.
Adhere to regulatory, departmental, and company policies and procedures in an ethical manner.
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, and Values.