Poker Assistant Shift Manager

Hollywood Casino at Charles Town Races

10h • Onsite

About The Position

At PENN Entertainment, we are looking for talent that believes in having fun and being part of an exciting, fast-paced industry. We offer a diverse set of coworkers driven by enthusiasm and a company that cares about career growth and provides support for expanding possibilities. Our Total Rewards package includes wellness programs for financial, physical, and mental well-being. Specific benefits like day-one medical coverage, 401(k) matching, and annual performance bonuses may vary by position. Paid time off is earned according to local policy and increases with employment length.

Requirements

• Bachelor’s degree from a four-year college or university; and a minimum of 3 years comparable table games management experience; or equivalent combination of education and experience.
• Excellent communication skills both written and oral.
• Ability to read, analyze, interpret and comprehend documents, instructions, and correspondence/memos.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers or staff, customers and the general public.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret a variety of technical and mathematical formulas.
• Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• Must be a minimum of 21 years of age.
• Thorough knowledge of all casino games and casino operations.
• Results oriented, hands-on professional with the ability to interact with the public, staff and colleagues.
• Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner.
• Must demonstrate leadership and fairness in dealing with customers and team members.
• Possess the ability to instill a sense of pride and personal responsibility in staff.
• Knowledge of database software.
• Champion of Red Carpet Customer Service and building positive team spirit.
• Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others.
• Is regularly required to stand; walk and move through all areas of the casino; speak; hear; use hands to finger, handle or feel; reach with hands and arms.
• The team member may occasionally be required to sit.
• Specific vision abilities required by this position include close and distance vision; color and depth perception; and, peripheral vision.
• The team member must occasionally lift and/or move up to twenty-five (25) pounds.
• Ability to work in a smoking environment and with higher than normal noise levels.

Nice To Haves

• Previous customer service experience preferred.
• Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

Responsibilities

• Manage and supervise all activities related to the operation and conduct of poker.
• Open and close games, monitor player ratings, and report win-loss.
• Provide direct supervision of all games and staff.
• Enforce game procedures, policies, company and department manuals, state regulations, and Internal Controls.
• Ensure the integrity of all gaming chips and monies.
• Maintain game security and protect company assets.
• Make table fills/credits as needed.
• Provide superior customer service.
• Handle customer concerns and requests effectively.
• Assist in staff selection, training, counseling, recognition, and separation of employment.
• Complete understanding and adherence to disciplinary policies, including coaching, counseling, and progressive discipline.
• Address and manage complaints, grievances, or concerns from team members.
• Ensure staff behavior and appearance comply with established standards.
• Maintain a professional work environment.
• Participate in meetings and training.
• Utilize effective communication tools for consistent, accurate, and timely information sharing.
• Maintain complete confidentiality of all company information.
• Perform other duties as assigned by management and perform all job duties in a safe and responsible manner.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager