Point of Contact

United Urology Group•Towson, MD

11d•Remote

About The Position

At United Urology Group, employees are at the heart of their mission and have incredible opportunities to impact patients' lives with their urologic care. They foster a culture that thrives on compassion, teamwork, integrity, and diversity. They deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. They offer competitive salaries and a great work/life balance, with outstanding benefits including tuition reimbursement, health, dental, and vision insurance, and corporate discounts.

Requirements

1–2 years of clinical experience (outpatient, hospital, or telehealth setting).
Experience with patient triage, education, and follow-up.
Proficiency with electronic medical records (EMR) and telehealth platforms.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to work independently in a remote environment while supporting multiple providers.

Nice To Haves

Experience in outpatient, urology, or specialty settings.
Familiarity with care coordination or patient navigation concepts.
Comfort using technology for patient education and virtual communication.

Responsibilities

Create a positive and professional first impression of the practice and show patients a "we care" attitude.
Triage incoming patient calls and secure messages, assess urgency, and determine appropriate next steps under physician guidance.
Conduct patient assessments by reviewing symptoms, lab results, and medical history to identify potential complications or changes in condition.
Communicate test results, treatment instructions, and post-procedure guidance to patients in a clear, compassionate, and professional manner.
Educate patients about medications, procedures, and self-care, reinforcing physician instructions and ensuring understanding.
Document all patient interactions, assessments, and follow-up plans accurately in the EMR.
Assist with e-scribing medications, ordering labs or imaging, and other provider-directed clinical tasks within the scope of practice.
Schedule virtual or in-person appointments, procedures, and follow-ups across multiple providers while maintaining continuity of care.
Support completion of clinical paperwork, including FMLA forms, medical record requests, and insurance or appeal documentation.
Serve as a clinical resource for patients and staff, helping ensure timely, safe, and high-quality care.
Collaborate with physicians, APPs, and office staff to maintain efficient workflows and a positive patient experience.