Account Call Center Rep - Loan Servicing Single Point of Contact

Regions Bank•Hattiesburg, MS

4d•Onsite

About The Position

At Regions, the Loan Servicing Single Point of Contact Specialist works with customers that are going through the foreclosure process as the sole point of contact for the borrower until their financial hardship is resolved.

Requirements

High School Diploma or GED
Applicants will be expected to pass any assessment associated with the position
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a fast-paced environment
Detailed oriented
Proficient in Microsoft Excel and Word
Strong customer service skills
Strong organization skills

Responsibilities

Acts as a direct point of contact for delinquent or imminent default borrowers and assists them through the loss mitigation servicing process
Assesses, resolves, and executes appropriate workout solutions
Works with customers to resolve mortgage account delinquency status while minimizing company interest losses
Implements repayment plans as necessary and collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May contact outside parties to collect or clarify documentation
Answer a high volume of incoming customer calls on a daily basis
Communicate with borrowers who have delinquent accounts
Make outgoing calls as needed to provide information and follow up
Document customer interactions accurately and professionally