Call Center Loan Servicing Agent (Bilingual)
About The Position
Your day will consist of making a minimum of 100 outbound calls and collecting 7 payments a day. Inbound/Outbound call scenarios range from assisting members in taking their monthly or Maintenance Fee Payments, assisting members with payment plans, adding cards on autopay, and setting up payment arrangements. Work in a company that cares about your growth and has an amazing Employee Benefits Package including Medical, Vision, and Dental Insurance. Paid holidays, 401k after 1 of year being employed with our company, and 1 FREE WEEK VACATION in one of our beautiful resorts in Mexico! This position pays $16.00 hr. plus a monthly bonus of up to $1,000. Agent reports to the Loan Servicing Department Supervisor and is responsible for collections on all delinquent loans and maintenance fees.
Requirements
- Bilingual in Spanish
- High school diploma (or GED or High School Equivalence Certificate)
- Ability to effectively prioritize and multi-task in high volume workloads situations
- Ability to work under pressure
- Knowledge of MS Office applications (Word, Excel and Outlook)
- Good math skills
- Knowledge of FDCPA
- Strong verbal and written communication skills
- Must be organized and Detail Oriented
Nice To Haves
- Bachelor's degree or equivalent experience
Responsibilities
- Handle inbound and outbound calls on delinquent loan and or Maintenance fee accounts.
- Review and provide feedback on accounts to management.
- Process member payments by phone.
- Set up payment arrangements and offer amnesty assistance.
- Correspond with customers through email.
- All other duties and projects as assigned by management.
- Works entire assigned shifts, demonstrates work schedule flexibility, and is punctual.
- All other duties and projects assigned by management.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Paid holidays
- 401k
- 1 FREE WEEK VACATION in one of our beautiful resorts in Mexico
- Monthly bonus of up to $1,000
- 85% for our employees Medical, Dental and Vision Benefits
- 50% for dependents for Medical, Dental and Vision Benefits
- Employer paid Life Insurance
- FREE onsite flu shots
- Complimentary Vacation week at one of our managed resorts with various discounted rates on food and excursions
- Discounted rates with a local childcare vendor
- Discounted rates with a gym vendor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
