Remote Point of Contact

United Urology Group

16h•$20 - $23•Remote

About The Position

The Point of Contact (POC) provides support for the office and physicians independently and with minimal supervision. The POC also provides other diverse duties as requested or required under the general and direct supervision of the site manager. The goal is to create a positive and professional first impression of the practice and to show patients a "we care" attitude. This role involves accurately and efficiently processing incoming messages, documenting them in the EMR, contacting patients at the physician's direction, scanning and indexing information, reviewing and entering patient demographics and clinical information, assessing patient questions and conditions, explaining procedures, scheduling appointments, communicating with physicians, e-scribing medications, ordering tests, completing FMLA paperwork, and assisting with appeals. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Requirements

Minimum High School Diploma or GED required.
Minimum of two (2) years of front office experience, preferably in a medical setting.
Outstanding customer service skills.
Proficient knowledge of Medical Terminology, ICD-10, and CPT-4 Code.
Excellent typing, communication (verbal and written), and people skills.
Proficient computer software and database skills.
Strong analytical and organizational skills with attention to detail.
Flexibility, problem-solving, and team attitude.
Ability to type a minimum of 40 words per minute.
High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools.
Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.
Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.
Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance.

Nice To Haves

Prior Medical Assistant or prior patient assistance center experience.

Responsibilities

Accurately and efficiently processes incoming messages (40-50 messages per day) from the PAC via Keona Health, including effectively triaging calls and responding to patients appropriately per policy.
Accurately and efficiently documents messages in EMR to the physician for the proper disposition of the message.
Contact patients at the physician's direction to provide results, arrange treatment, or discuss the status.
Scanning and indexing all pertinent information into the patient chart.
Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
Accurately assesses patient questions and conditions and confidently asks questions relating to symptoms or situations.
Explain procedures and hand out educational materials related to treatment/diagnosis.
To be able to identify common issues after procedures as well as identify common side effects of medications.
Schedule office appointments, local procedures injections, and external labs and radiology.
Communicate with physicians regularly to determine preferences and specifics pertaining to their specialty.
E-scribe medications per doctor preference as well as the ordering of tests
Completion of patient FMLA paperwork or related medical record requests.
Assist with appeals on behalf of the physician.