PMO Project Manager

Sitero LLC

1d•Remote

About The Position

Sitero is hiring a PMO Project Manager to manage assigned projects and workstreams within established PMO standards and governance. The role applies standardized processes, tools, and leadership practices to guide cross-functional teams through the project lifecycle, from Initiation through Closure, while maintaining alignment with scope, schedule, cost, quality, compliance, and stakeholder expectations. Projects may involve Sitero eClinical platforms—including EDC, RTSM, CTMS, eConsent, and Payments—or contracted clinical services such as Clinical Operations and Data Management. The position manages multiple concurrent client engagements and serves as the primary point of contact for clients and internal stakeholders on assigned projects. The Project Manager leads project planning and delivery, maintains integrated plans and project records, tracks budgets and KPIs, manages risks and formal changes, and provides regular reporting to clients and PMO leadership. The role coordinates client communications, cross-functional delivery, application and technical support, quality and compliance activities, audits, and project closure. It also supports client training and product upgrades, monitors client satisfaction, identifies potential service opportunities, and contributes to PMO knowledge-sharing and process improvement. The role is remote in Poland. It is full-time and permanent (indefinite), with standard hours of 40 hours per week, Monday through Friday, a one-hour lunch, and additional hours as needed. Travel may be required up to 20%.

Requirements

Bachelor’s degree in life sciences, clinical research, business administration, information technology, project management, or a related field; alternatively, an associate degree plus two additional years of relevant experience, or an equivalent combination of education and experience.
At least 2 years of project management and/or clinical trial experience within a life sciences organization, such as a CRO, pharmaceutical company, biotechnology company, or eClinical technology provider.
At least 1 year of experience in client-facing or client engagement roles.
Demonstrated experience managing project budgets, timelines, risks and issues, change control, and cross-functional deliverables.
Working knowledge of ICH E6 Good Clinical Practice (GCP), 21 CFR Part 11, EU GDPR, and applicable FDA, EMA, and global regulatory requirements as they apply to eClinical systems, services, and project documentation.
Basic understanding of clinical trial design, data flow, and Trial Master File (TMF) standards.
Proficiency with Microsoft Office Suite.
Ability to lead cross-functional teams and drive accountability without direct reporting authority.
Strong verbal and written communication and meeting facilitation skills with internal teams and external clients.
Ability to handle difficult, ambiguous, and high-pressure situations with professionalism and sound judgment.
Strong problem-solving and analytical skills, including diagnosing root causes and proposing alternatives.
Highly organized and detail-oriented, with the ability to manage multiple priorities and meet deadlines.
Ability to work effectively in global teams across time zones and cultures.
Demonstrates integrity, accountability, and Sitero’s values.

Nice To Haves

CAPM, PMP, or equivalent project management certification.
Experience in software or technical project delivery, or working knowledge of the software delivery lifecycle and methodology.
Experience with eClinical platforms and/or services such as EDC, RTSM, CTMS, eConsent, data management, and site and patient payments.
Experience with project management tools such as Rocketlane, ServiceNow, MS Project, or Jira.

Responsibilities

Manage projects or workstreams through all Project Life Cycle phases, from Initiation through Closure, within defined scope, schedule, and budget.
Manage multiple concurrent client engagements and balance priorities, timelines, and resources across studies, projects, and services.
Lead the sales-to-delivery handoff for assigned clients, reviewing the Statement of Work, scope, timelines, financial terms, and risk profile with Business Development and the PMO Program Director.
Set up projects in enterprise systems such as Rocketlane and ServiceNow and complete required Initiation-phase administrative tasks.
Establish high-level timelines during Initiation and baseline them during Planning; develop and maintain integrated plans, milestones, dependencies, resource allocations, and risk, issue, and action logs.
Review project timelines with teams and clients and keep configuration, documentation, testing, delivery, maintenance, and close-out tasks on schedule.
Manage formal change control, including scope change requests, impact assessments, and forecast updates.
Track and report project KPIs, project health, and budget performance; escalate risks, issues, dependencies, and SLA risks to the PMO Program Director.
Coordinate quality events, audits, interim analyses, database locks, and other compliance activities as applicable.
Coordinate project closure, including client acceptance, final deliverables, system decommissioning, resource release, financial close-out, archival, and lessons learned.
Provide regular reporting to clients, PMO leadership, and delivery stakeholders; apply PMO standards, templates, and reporting practices consistently.
Serve as the primary point of contact for clients and internal stakeholders; lead internal and external meetings and manage client expectations.
Prepare and distribute agendas, minutes, action logs, status reports, change requests, and client communications, and track follow-up actions.
Manage escalated client issues through resolution with Support and route complex escalations to the PMO Program Director.
Lead post-implementation client training, manage client product version upgrades, and represent client requirements to Development during product delivery.
Monitor client satisfaction, adoption, and early risk signals; support CSAT/NPS collection and report concerns to the PMO Program Director.
Identify upsell, expansion, and service enhancement opportunities and share them with the PMO Program Director and Business Development.
Maintain sufficient knowledge of Sitero eClinical platforms to support clients and facilitate discussions with product subject-matter experts; engage SMEs early to ensure requirements and scope are complete.
Coordinate with Implementation, Programming, Quality Control, Data Management, Support, and Training teams to resolve project issues.
Support product deployment, build testing, validation of outputs, and development of project documentation as required by project scope.
Follow organizational SOPs and work instructions; apply PMO quality standards and maintain accurate, current, version-controlled project documentation in controlled repositories.
Help ensure project documentation is inspection-ready and consistent with GCP, 21 CFR Part 11, and client requirements; provide input to project-management SOP reviews.
Prepare for and participate in internal and external audits and inspections, contribute to response documentation and quality investigations, complete assigned CAPA and deviation actions, and contribute to root-cause analysis.
Maintain confidentiality of blinded and unblinded data and handle personal and protected data in accordance with SOPs and applicable privacy requirements, including EU GDPR.
Share knowledge, support onboarding and knowledge transfer, and provide oversight of projects owned by PMO Associate Project Managers when assigned.
Propose workflow improvements, collaborate to resolve project issues, participate in relevant training and product meetings, and maintain knowledge of industry trends, standards, regulatory requirements, tools, and eClinical technology.
Perform other duties as assigned.