PMO Operations & Capability Leader

Carrier • Indianapolis, IN

3d • $143,000 - $286,000

About The Position

The PMO Operations & Capability Leader owns the PMO operating infrastructure that enables consistent governance, portfolio visibility, reporting, tools, planning inputs, data quality, and decision support. The role develops analysis, scenarios, dashboards, recommendations, and process discipline to support PMO and segment leadership decisions, while the PMO Leader retains accountability for PMO strategy, prioritization framework, and cross-business trade-of escalation. This role has functional influence without requiring direct people leadership and supports all PMO roles by creating consistent systems, visibility, and decision-support mechanisms. The scope is enterprise-wide or multi-segment PMO operating infrastructure, including governance processes, standards, reporting, tools, portfolio analytics, and planning support.

Requirements

• Bachelor’s degree
• 3+ years of experience in program management, PMO, portfolio management, operations, reporting, analytics, and/or cross-functional planning.
• 3+ years of experience developing dashboards, governance processes, reporting cadences, planning inputs, and/or decision-support materials.

Nice To Haves

• Bachelor’s degree in Engineering, Business, Operations, Data Analytics, Program Management, or related discipline.
• Experience supporting AOP/LRP planning, capacity planning, portfolio governance, or prioritization processes.
• Experience with PMO tools, Power BI, Excel modeling, Project, SharePoint, Planner, or similar reporting platforms.
• PMP, portfolio management, Lean, Agile, or process improvement certification.
• Strong analytical, communication, process leadership, stakeholder influence, and systems-thinking skills.

Responsibilities

• Design, operate, and improve PMO governance processes, standards, reporting cadence, tools, templates, and data management practices.
• Maintain portfolio dashboards, portfolio analytics, reporting quality, and leadership review materials.
• Consolidate program health, milestone, capacity, risk, resource, and planning inputs across segments.
• Develop portfolio scenarios, capacity models, risk views, and recommendations to support leadership decisions.
• Monitor governance adoption, data quality, reporting accuracy, and process adherence.
• Design and operate the framework that enables prioritization, capacity planning, portfolio reviews, and planning discussions.
• Consolidate portfolio, capacity, financial, risk, and timing inputs to inform AOP/LRP planning.
• Identify system process gaps, reporting gaps, data quality issues, recurring governance exceptions, and maturity improvement opportunities.
• Support PM competency models, PMO maturity roadmap, methodology improvements, and capability development initiatives.
• Improve decision speed, portfolio transparency, forecast accuracy, reporting automation, and early risk identification.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level