PMO Leader - Corporate Accounts

Idexx•Westbrook, ID

About The Position

The Corporate Accounts PMO Leader owns a portfolio of strategic programs, enterprise engagements, eProcurement initiatives, and learning programs supporting IDEXX's largest customer relationships and internal alignment. Approximately 90% of the strategic programs are customer-facing. The role leads cross-functional teams through complex global initiatives in a highly matrixed environment and requires executive-level influence and communication. The PMO Leader leads and develops a team of eight project and program managers, translates strategy into programs that achieve or exceed expected outcomes, and partners closely with account leaders and senior executives. The position spans program strategy and leadership, execution and delivery, stakeholder management, resource management, and continuous improvement. The role establishes program goals, plans, governance, milestones, budgets, resource allocations, risk controls, and performance tracking. It builds relationships with internal and external stakeholders, communicates program progress and risks, resolves issues, and secures resources. It also leads post-program reviews and champions best practices, process enhancements—including AI-assisted and automated approaches—and knowledge sharing.

Requirements

7–10+ years of program or project management experience, including people leadership, ideally in a matrixed global organization.
Track record leading strategic, customer-facing programs for large or enterprise accounts.
Ability to translate ambiguity and complexity into structured plans, governance, and clear executive communication.
Strong stakeholder-management and influence skills, with the ability to build trust with executives, customers, and cross-functional teams.
Bias toward action and proven ability to drive results and hold teams accountable at scale.
Player-coach approach, with the ability to work hands-on on strategic initiatives while steering and developing project and program managers.
Experience with change management, ideally related to product launches, enablement, or skill-development programs.
Strength in strategic thinking, balancing stakeholders, customer focus, managing complexity and ambiguity, building effective teams, and financial acumen.

Nice To Haves

Experience in a matrixed, global organization.
Change-management experience connected to product launches, enablement, or skill-development programs.

Responsibilities

Lead the PMO portfolio through business case support, prioritization, communication, and execution.
Lead and develop a team of high-performing project and program managers.
Guide project managers and partner with senior leaders to set program goals, objectives, and plans.
Ensure detailed program plans address timelines, budgets, resources, risks, and performance metrics.
Drive cross-functional teams in executing complex global programs in line with objectives, timelines, and budget constraints.
Establish governance structures, program milestones, and progress-tracking mechanisms.
Oversee program risks, ensuring issues and roadblocks are identified proactively and mitigation strategies are implemented.
Communicate program status, milestones, and risks to stakeholders and executive leadership.
Build and maintain relationships with executives, project managers, team members, and external partners.
Engage stakeholders to understand requirements and expectations and support communication and collaboration throughout the program lifecycle.
Anticipate stakeholder concerns, manage expectations, provide timely updates, resolve conflicts, and address issues proactively.
Work with functional leaders to secure and allocate resources required for program success.
Ensure effective use of internal and external teams, consultants, and vendors.
Lead post-completion program reviews, capture lessons learned, and drive improvements.
Champion program-management best practices, process enhancements, and tools, including AI-assisted and automated approaches.
Foster continuous learning and knowledge sharing within the team and across the organization.