PMO Lead/Program Director

PTC•Boston, MA

1d•$141,000 - $185,000•Hybrid

About The Position

The PMO Lead/Program Director role combines both direct Program Management responsibilities with the management and supervision of a high performing team of PTC Project and Program Managers. As the PMO Lead, you are the manager of the PTC Professional Services PMO. In this role, you are responsible for the performance of the members of your team and provide support in the successful delivery of our services projects. You work collaboratively with the Professional Services business leadership and support your team in meeting our financial and customer satisfaction and retention goals. You are also a thought leader when it comes to Services Delivery Processes and Methodology and are always looking for continuous improvement in support of project delivery excellence. As a Program Director, you will lead strategic PLM and ALM transformation programs for top-tier customers across industries such as Aerospace & Defense, High Tech, and Industrial Products. Acting as a trusted advisor, you will guide executives and technical teams in leveraging PTC Windchill PLM and related solutions to achieve digital transformation goals. This role requires exceptional leadership, deep technical expertise, and the ability to influence enterprise-level strategies.

Requirements

US Person required. US citizenship or GC holder only. Role not eligible for sponsorship.
5+ years of experience in PLM/ALM program leadership, with strong expertise in PTC related technologies.
Proven track record of managing enterprise-level transformation programs in manufacturing or high-tech industries.
5+ years of experience in delivering AI solutions to customers.
Experience in utilizing and transforming Services Excellence with AI.
Exceptional communication, executive engagement, and stakeholder management skills.
Bachelor’s degree required; advanced degree preferred.
PMP or PgMP certification is highly desirable.

Nice To Haves

Experience with PLM, ALM, CAD, SLM, and digital thread strategies.
Familiarity with Agile, waterfall, and hybrid delivery models at scale.
Strong financial acumen for budgeting and ROI analysis.
Ability to influence C-suite executives and drive consensus across global organizations.
Direct experience in the development of processes and project delivery methodology specific to consulting services.

Responsibilities

Own program governance and ensure alignment with customer business objectives and PTC strategic vision.
Develop and manage multi-year roadmaps for PLM/ALM adoption and integration.
Serve as a trusted advisor to executive stakeholders, providing thought leadership on digital thread, product lifecycle optimization, and enterprise architecture.
Oversee a portfolio of projects, ensuring delivery excellence, risk mitigation, and measurable business value.
Collaborate with PTC R&D, Customer Success, and partner ecosystem to drive innovation and best practices.
Lead executive-level workshops and business case development for PLM/ALM initiatives.
Ensure compliance with governance frameworks and manage escalations effectively.
May manage a team of project and program managers.
Direct management of a team of PTC Professional Services project and Program Managers.
Mentor, coach, and develop the team.
Recruit, hire, and retain an experienced project management team that can advise partners and deliver direct PTC implementations.
Perform regular reviews of Project Health and overall performance for the entire portfolio of active delivery projects. This review will include financial, schedule, and scope of management along with overall customer satisfaction.
Advise and provide regular input on enhancements for Services Excellence in governance, methodology, tooling, and quality assurance.
Develop and maintain Professional Services Delivery Methodology.
Identify skill gaps in our consulting team and provide feedback on the performance of our consultants.
Collaborate closely with PTC Professional Services Management to achieve our financial goals.