PMD Talent Effectiveness Manager

Grant Thornton•Chicago, IL

About The Position

Grant Thornton is seeking a PMD Talent Effectiveness Manager to lead the end-to-end facilitation and operational delivery of the U.S. Partner/Managing Director (PMD) performance management process. Reporting to the Associate Director, Engagement & PMD Talent Effectiveness, the Manager translates PMD performance strategy into plans, timelines, communications, and execution rhythms for the U.S. firm. The role partners with the Go-To-Market (GTM) organization, which owns scorecard strategy and design, and with stakeholders including HRIS, People Experience, Service Line Operations, and Quality to support accurate, timely, and well-governed delivery of the PMD performance lifecycle. This role focuses on program management and operations, including establishing cadence, ensuring tool and data readiness (such as Oracle inputs), coordinating processes and communications, developing reporting and insights, and maintaining PMD program content. The Manager supervises an India-based Global Talent Effectiveness Senior Associate, delegating and quality-assuring tactical work. The position also supports PMD performance and rewards alignment, HRBP enablement, Oracle form requirements and validation, M&A integration, process improvement, and team knowledge sharing.

Requirements

At least 5 years of progressive experience in performance management, program management, operations, or organizational effectiveness.
Hands-on experience building and managing complex program plans, such as in Smartsheet, as well as SOPs and process documentation.
Solid data and reporting skills, such as Excel/Power BI or similar, and experience supporting system data readiness, including Oracle workflow inputs and validations.
Proficiency with MS Office, SharePoint/Teams, and intranet content maintenance.
Strong written and verbal communication skills across stakeholder populations.
Operational rigor, attention to detail, deadline reliability, and ability to work in a fast-moving, matrixed environment.
Analytical ability, including comfort with metrics and translating data into clear decisions, timelines, and stakeholder guidance.
Ability to collaborate across cross-functional teams, communicate concisely for different audiences, and handle confidential matters with discretion.

Nice To Haves

Experience with PMDs or senior leaders and within professional services.
People management experience.
Empathy, curiosity, and passion for creating meaningful employee experiences.

Responsibilities

Own the annual PMD performance calendar and execution plan, including milestones, dependencies, risks, and cutovers.
Create annual PMD cycle announcements, instructions, FAQs, guidance, toolkits, and leader/evaluator materials.
Maintain the operational playbook, including standard operating procedures, timelines, roles and RACI, and decision logs in shared repositories.
Coordinate leader and participant briefings, including slides, agendas, run of show, and logistics with internal stakeholders.
Triage PMD performance support inquiries and ensure timely, accurate routing and resolution.
Partner with the office of the COO and GTM to operationalize the scorecard, confirming data definitions, timelines, and downstream impacts.
Partner with the office of the COO, HRIS/Technology, Analytics, and Finance to deliver accurate, timely PMD data and reporting.
Support M&A integration efforts for PMD performance, aligning people, processes, and systems.
Lead cycle retrospectives and apply external performance-enablement best practices to improve timelines, tooling, communications, clarity, quality, and speed.
Manage the India-based Global Talent Effectiveness Senior Associate across U.S. PMD Talent Effectiveness, U.S. Promotions, and Global Core Succession.
Align PMD performance and rewards timelines and processes with Total Rewards.
Train and enable HRBPs on core PMD processes, including calibration facilitation.
Own business requirements and usability validation for PMD Oracle forms.
Promote knowledge sharing and best practices across the team and organization.
Perform other duties as assigned.