PM&R Technician - Main

Gonzaba Medical Group•San Antonio, TX

1d•Onsite

About The Position

This position is to primarily support patient care delivery by preparing treatment area, patient, equipment, and materials; performing procedures, under the supervision of a Doctor of Chiropractic Medicine and/or a Physical Therapist. All duties performed will be done accurately and in a timely manner. This role requires maintaining clinical competencies, ensuring the highest level of customer service, and exercising tact and courtesy with patients, visitors, providers, and co-workers. Adherence to customer service expectations, including virtual communication, is essential. Participation in educational programs and continuous learning through professional development is expected. The role also involves enhancing the department's reputation by adding value to job accomplishments and performing other duties as assigned.

Requirements

Minimum of one (1) year in a customer service-related role required.
CPR Certification with AED required.
Skilled in use of computer/EMR systems.
Knowledge of Word processing software, spreadsheet software, Internet, and database software.

Nice To Haves

Bilingual speaking in English and Spanish preferred.
Graduate of an accredited Physical Therapy Technician, Physical Therapy Aide Specialist, Medical Assistant, or closely related program, preferred.
Two (2) years of customer service experience preferred.

Responsibilities

Prepares treatment room for patient by following prescribed procedures and protocols.
Prepares patients for physical medicine and rehabilitation (PM&R) therapy treatment by welcoming, comforting, providing and/or assisting patients into PM&R apparel or apertures.
Provides information to patients by answering questions and requests, allaying fears.
Helps treat patients by applying heat packs; paraffin dips; helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; measuring mobility; performing prescribed exercises and strengthening techniques.
Educates patients by demonstrating proper use of equipment and exercise routines.
Maintains patient confidence and protects operations by keeping information confidential.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
Transports patients safely from the following positions: sitting to standing or laying down, from standing to sitting or laying down, from laying down to standing or sitting, and assist to the bathroom, into/out of wheelchairs, and pushing/pulling patients in wheelchairs.
Must always keep the patients’ safety a priority, which will involve preventing potential falls as needed.
Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
Ensures operation of PM&R equipment by completing preventive maintenance requirements; following manufacturer's instruction; troubleshooting malfunctions; calling for repairs.
Maintains PM&R supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Serves and protects by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and GMGs standards.
Schedules patients for appointments.
Answer incoming phone calls when necessary and contact patients to reschedule missed appointments.
Forwards treatment notes to the proper individual for billing.
Maintains strict confidentiality of company, department, and patient information.