PM Operations Supervisor

Crescent Careers•Oklahoma City, OK

8h•Onsite

About The Position

The Operations Supervisor supports the day-to-day hotel operations to ensure a seamless and energetic guest experience aligned with the Aloft brand. This role assists in supervising front-of-house and back-of-house teams, ensuring service delivery, cleanliness, and operational standards meet Marriott brand expectations. Key responsibilities include supporting staff scheduling, coaching Talent, onboarding new team members, and maintaining a positive and engaging work environment. The Operations Supervisor monitors guest feedback resolves service issues promptly and helps drive guest satisfaction through proactive communication and problem-solving. This position partners with department leaders to ensure compliance with safety, security, and brand standards, including room cleanliness, public-area upkeep, and basic maintenance follow-through. The Operations Supervisor assists with inventory control, shift oversight, and maintaining smooth daily operations. The ideal candidate is hands-on, guest-focused, and able to lead by example—helping foster Aloft’s vibrant service culture while contributing to overall property performance and team success.

Requirements

Hands-on approach
Guest-focused mindset
Ability to lead by example

Responsibilities

Supervise front-of-house and back-of-house teams
Ensure service delivery, cleanliness, and operational standards meet Marriott brand expectations
Support staff scheduling
Coach Talent
Onboard new team members
Maintain a positive and engaging work environment
Monitor guest feedback
Resolve service issues promptly
Drive guest satisfaction through proactive communication and problem-solving
Partner with department leaders to ensure compliance with safety, security, and brand standards
Ensure room cleanliness, public-area upkeep, and basic maintenance follow-through
Assist with inventory control
Oversee shifts
Maintain smooth daily operations