PM Operations Supervisor
About The Position
The Operations Supervisor supports the day-to-day hotel operations to ensure a seamless and energetic guest experience aligned with the Aloft brand. This role assists in supervising front-of-house and back-of-house teams, ensuring service delivery, cleanliness, and operational standards meet Marriott brand expectations. Key responsibilities include supporting staff scheduling, coaching Talent, onboarding new team members, and maintaining a positive and engaging work environment. The Operations Supervisor monitors guest feedback resolves service issues promptly and helps drive guest satisfaction through proactive communication and problem-solving. This position partners with department leaders to ensure compliance with safety, security, and brand standards, including room cleanliness, public-area upkeep, and basic maintenance follow-through. The Operations Supervisor assists with inventory control, shift oversight, and maintaining smooth daily operations. The ideal candidate is hands-on, guest-focused, and able to lead by example—helping foster Aloft’s vibrant service culture while contributing to overall property performance and team success.
Requirements
- Hands-on approach
- Guest-focused
- Ability to lead by example
Responsibilities
- Support day-to-day hotel operations to ensure a seamless and energetic guest experience aligned with the Aloft brand.
- Assist in supervising front-of-house and back-of-house teams, ensuring service delivery, cleanliness, and operational standards meet Marriott brand expectations.
- Support staff scheduling.
- Coach Talent.
- Onboard new team members.
- Maintain a positive and engaging work environment.
- Monitor guest feedback.
- Resolve service issues promptly.
- Drive guest satisfaction through proactive communication and problem-solving.
- Partner with department leaders to ensure compliance with safety, security, and brand standards, including room cleanliness, public-area upkeep, and basic maintenance follow-through.
- Assist with inventory control.
- Assist with shift oversight.
- Maintain smooth daily operations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
