PM Operations Manager

VPNE•Los Angeles, CA

About The Position

The Garage General Manager is responsible for managing daily garage operations and ensuring that clients, visitors, and guests receive service that exceeds expectations. The Manager leads by example, provides support to the VPNE team, and promotes professionalism, integrity, strong organization, communication, availability, teamwork, and collaboration with clients. The role oversees garage operations, staffing, scheduling, events, revenue controls, parking equipment and facility upkeep, budgets, reporting, client relationships, and staff development. The Manager works with staff, clients, vendors, Human Resources, revenue managers, and onsite contacts to maintain safe, clean, fully functional facilities and deliver service in line with VPNE and client policies. The position also supports events and special functions, including Red Sox games, and manages projects as business needs dictate. VPNE describes itself as a family-owned, rapidly growing parking and transportation company headquartered in the Greater Boston Area. It partners with health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies, and promotes growth from within.

Requirements

Five years of direct staff management experience; service-industry experience is preferred.
Five years of revenue control experience with a retail bank, cashiers, and multiple points of service.
Ability to organize and prioritize work.
Ability to communicate effectively with clients, VPNE management, and employees across a wide range of roles.
Ability to motivate employees and provide constructive feedback.
Ability to handle employee relations issues and follow progressive disciplinary steps.
Ability to function independently within company guidelines.
Proactive, customer-focused, and responsive approach.
Valid, active driver's license and excellent driving ability.
Computer literacy, including Word, Excel, and Outlook, and ability to learn new software quickly.

Nice To Haves

Experience with DataPark Parking Software.
Experience with parking gate and loop systems.
Bachelor's degree in Business Administration or equivalent experience in a related field.
Service-industry staff management experience.

Responsibilities

Manage daily garage operations and ensure service exceeds the expectations of clients, visitors, and guests.
Promote a culture of safety, impressive service, proactive ambassador operations, team professionalism, and garage cleanliness.
Manage garage staffing schedules, timesheets, and daily and weekly position coverage.
Manage and oversee events, including ball games and onsite events, and support special functions such as Red Sox games.
Recruit, train, supervise, and support staff; conduct performance evaluations and provide ongoing coaching and feedback.
Foster a positive, collaborative work environment and develop staff leadership and advancement opportunities.
Investigate and resolve complaints and incidents promptly in accordance with VPNE and client policies.
Partner with Human Resources to ensure policies, procedures, laws, standards, and government regulations are implemented correctly.
Ensure proper revenue handling procedures for office safes, pay stations, and the parking management system.
Ensure proper Exception and Pulse Log procedures and perform routine garage revenue and integrity audits, including with the appropriate revenue manager.
Follow VPNE's Revenue Controls Policy.
Observe, troubleshoot, maintain, and report parking equipment and facility problems or improvement needs to management and the client.
Propose necessary upgrades and system enhancements and maintain a five-year capital planning plan.
Manage repairs and work orders with onsite client contacts and outside vendors to keep the facility functioning optimally, and report problems promptly.
Prepare client monthly reports and packages, daily DCR and deposit logs, monthly DCR reconciliations, and detailed monthly validation reports for voucher distributions and orders.
Produce annual budgets and adhere to them; prepare ad hoc reports as needed.
Understand and deliver the client's definition of success, and present results effectively.
Build professional relationships with onsite client customers, vendors, and the hospital community.
Drive operational, marketing, and financial strategies to support service quality and profitability.
Handle employee relations issues and apply progressive steps of discipline while operating independently within company guidelines.