PM Bistro Attendant (Full-Time)- Courtyard by Marriott Tysons McLean

B.F. Saul Company Hospitality Group•McLean, VA

9d•Onsite

About The Position

At the Courtyard by Marriott Tysons McLean, we are always looking for talented individuals with a passion for hospitality to join our dedicated team! Our culture reflects our greatest asset: our team members. We are proud to cultivate a culture of unlimited career opportunities, job enrichment, and a supportive working environment. We also offer benefits that help our team members thrive both personally and professionally such as premium healthcare insurance, 401(k) plan with company match, paid time off, hotel discounts, education reimbursement, and many more! We invite you to build your career with us. A bright and exciting future awaits you! We are currently hiring for a Breakfast Attendant/Barista. This position is responsible for preparing and serving food and beverages to Starbucks guests in a friendly, courteous, and professional manner. Adheres to all health regulations and laws. Ensures exceptional guest service and creates an inviting atmosphere. Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.

Requirements

High school diploma/GED or equivalent experience required.
Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
Must have the ability to speak, understand, and write English in order to meet guestâ€™s needs.
Must have the ability to serve alcoholic beverages and possess a basic understanding of bar operations, including beverage service, responsible alcohol handling, and compliance with applicable laws and company policies.
Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.
Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.

Responsibilities

Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests. Understands and follows B. F. Saul Company Hospitality Group and franchise guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.
Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential. Adheres to all health regulations and laws. Follows all B. F. Saul Company Hospitality Group cash handling/POS procedures.
Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.
Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.
Takes service orders, assists staff, and works as a team player to ensure all guest needs are met. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. Completes all assigned duties within or outside the normal scope of responsibilities.