PM Banquet Houseperson/Renaissance St. Louis Airport Hotel
About The Position
The PM Banquet Houseperson is responsible for ensuring the smooth execution of banquet events by adhering to Banquet Event Orders (BEOs), providing excellent guest service, and maintaining the cleanliness and organization of the banquet area. This role involves assisting with room setups, food service, and cleanup, as well as ensuring all equipment is properly stored and rooms are secured at the end of the workday. The position requires upholding StepStone and hotel standards for food, beverage, and guest service to ensure guest satisfaction.
Requirements
- Minimum lifting of 75 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Minimum pulling of 75 pounds.
Nice To Haves
- High school education and relevant training and experience preferred.
Responsibilities
- Ensure that details are followed from the banquet event order (BEO).
- Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
- Ensure that the banquet area is maintained in a clean, organized, and safe condition.
- Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area.
- Always be present in room and greet guests upon arrival.
- Immediately relay guest compliments or complaints to management.
- Submit maintenance requests to the engineering department for broken or damaged equipment.
- Assist staff with room set ups, food service, and clean up when necessary.
- Maintain StepStone and hotel standards of food, beverage, and quality guest service.
- Ensure guest satisfaction by delivery of an exceptional product.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
