Banquet Houseperson - PM & Weekend Availability

The Edgewater Hotel•Madison, WI

2d•Onsite

About The Position

The Edgewater is Madison’s premier venue for hosting a wide variety of events, from grand weddings to intimate celebrations. Our banquet staff is dedicated to providing exceptional food and beverage service with professionalism, ensuring guests have a memorable experience in our luxurious historic property with breathtaking views of Lake Mendota. The Banquet Houseperson plays a crucial role in setting up event spaces and supporting the overall success of the Banquet Department.

Requirements

Ability to report to work on time and ready to get to work, and touch base with your Manager when you arrive.
Flexibility to work nights and weekends.
Strength to move tables and chairs in and out of our banquet facilities and set them up for events according to provided floorplans.
Mindset to work safely per established safety standards and report any potential safety hazards in the setup of event rooms, acting on them to create safe working spaces.
Excellent interpersonal skills and a team player attitude.
Great attention to detail.
Willingness to learn new concepts and ideas.
Ability to communicate effectively, both verbally and in writing.
Ability to handle multiple tasks and priorities.
Interact with all levels of customers and hotel management.
Strong customer service skills and the ability to resolve customer issues or complaints.
Hand-eye coordination is necessary to operate some tools, and various pieces of furniture and banquet equipment.
Frequently required to stand; walk; use hands to finger, handle, feel or operate objects, tools or controls; and reach with hands and arms.
Occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl; talk or hear; and smell.
Must be capable of lifting and/or moving objects up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
There is substantial repetitive motion of the wrists, hands and fingers.

Nice To Haves

Basic knowledge of fine dining and good knowledge of wines/beverages.
Combined 2+ year's previous hotel and/or food and beverage service.

Responsibilities

Delegate daily and weekly assignments to the setup team, ensuring consistent on-time setup of event spaces.
Provide support to all banquet staff before, during, and after events.
Lead by example when working the banquet areas with setup teams.
Read and understand all details of Banquet Event Orders, including start time and beverage requirements.
Greet all guests in a positive manner.
Quickly and efficiently handle all guest requests.
Move tables and chairs in and out of banquet facilities and set them up for events according to provided floorplans.
Work safely per established safety standards and report any potential safety hazards in the setup of event rooms, acting on them to create safe working spaces.
Effectively communicate with the kitchen, catering coordinators, and banquet staff.
Efficiently communicate any challenges, guest complaints, or requests to the Banquet Captain.
Perform other related duties that may be assigned by Banquet Captain/supervisor/manager.