Plumbing Warranty Technician

The Maynor Service Company•Raleigh, NC

6d•Onsite

About The Position

Maynor Service Company is looking for a Plumbing Warranty Technician to join our team and provide outstanding service to our customers. Occasionally plumbing issues arise that require a knowledgeable professional to diagnose, repair, and resolve them. That's where you come in. As a Plumbing Warranty Technician, you'll address warranty-related plumbing concerns, ensure customer satisfaction, and uphold Maynor Service Company's reputation for quality workmanship. If you enjoy troubleshooting problems, working independently, and helping customers, this could be the opportunity you've been looking for.

Requirements

Minimum 3 years of plumbing experience
Valid state-issued driver's license with a minimum of 3 years of driving experience
Strong troubleshooting and diagnostic skills
Willing to participate in an on-call schedule
Dependable and shows up ready to work
Detail-oriented and takes pride in craftsmanship
Comfortable working independently and managing service calls
Able to communicate professionally with customers
Organized and capable of maintaining accurate service documentation
Able to identify problems and develop effective solutions
A team player with a positive attitude
Committed to leaving every job better than you found it

Responsibilities

Respond to warranty and service requests, including diagnosing and repairing plumbing issues.
Repair leaks in water supply, drain, and fixture connections.
Repair or replace faucets, shower valves, toilets, disposals, and plumbing fixtures.
Address issues with water heaters and related plumbing components.
Resolve drainage concerns and plumbing performance issues.
Complete warranty repairs efficiently and professionally.
Diagnose water pressure concerns.
Troubleshoot fixture performance issues.
Identify leaks and determine corrective actions.
Evaluate drainage and venting concerns.
Inspect plumbing systems to verify proper operation.
Communicate findings and recommended solutions clearly and professionally.
Interact professionally with homeowners and customers at all times.
Explain repairs and service work in a clear, courteous manner.
Schedule and complete service calls within established timelines.
Document warranty issues, repairs performed, and materials used.
Communicate recurring issues or trends to management.
Ensure customers have a positive service experience.
Identify workmanship or product issues requiring correction.
Verify completed repairs are functioning properly before leaving the site.
Ensure all work meets company standards and applicable plumbing codes.
Maintain a clean and professional work area in occupied homes.
Keep service vehicles stocked, organized, and ready for daily operations.
Complete accurate service reports and warranty documentation.