Plumbing Technician

Burke Plumbing and Heating • Norton, MA

12d • Onsite

About The Position

The Plumbing Technician serves as a front-line representative of Burke Plumbing & Heating. This candidate will apply their technical skills and knowledge in performing diagnostic, service, and installation of plumbing in residential and light commercial environments and ensure that work is performed in accordance with relevant codes. Responsibilities include assembling, installing or repairing pipes, fittings, or fixtures of heating, water, or drainage systems in accordance with plumbing code specifications. The technician is expected to deliver exceptional customer service, perform high-quality workmanship, uphold company values, and technical standards. This role reports directly to the service/operations manager while working closely with the dispatcher or operations coordinator.

Requirements

• Plumbing diagnostic and troubleshooting expertise.
• Residential plumbing installation experience.
• Water heater and tankless system experience.
• Drainage and piping system knowledge.
• Strong, courteous and clear communication skills.
• Professional customer interaction abilities.
• Problem-solving capabilities.
• Ability to explain technical information simply and clearly.
• Professional appearance and conduct.
• Time management and organization.
• Ability to work independently.
• Attention to detail.
• Mechanical aptitude.
• High school diploma or equivalent required.
• Valid driver's license required.

Nice To Haves

• Blueprint reading ability preferred.
• Plumbing apprenticeship or trade school preferred.
• 3+ years of plumbing experience preferred.
• Journeyman license preferred.

Responsibilities

• Perform residential and light commercial service calls to diagnose and resolve plumbing issues.
• Repair water distribution systems, drain systems, fixtures, and plumbing equipment.
• Troubleshoot water heaters, tankless systems, pumps, and controls.
• Perform preventive maintenance and inspections.
• Inspect high-pressure, air, steam, water, and gas systems to ascertain malfunctions.
• Install residential and light commercial plumbing systems.
• Replace water heaters, tankless units, fixtures, pumps, piping systems, and related equipment.
• Perform rough and finish plumbing installations.
• Test systems and verify proper operation.
• Maintain accurate documentation of service calls and time management.
• Educate customers regarding system operation and maintenance.
• Maintain professional customer interactions.
• Present repair and replacement options when appropriate.
• Maintain professional appearance and conduct.
• Resolve customer concerns professionally.
• Support company customer satisfaction objectives.
• Follow all safety procedures and company policies.
• Maintain EPA certification requirements.
• Comply with applicable mechanical, fuel gas, and building codes.
• Maintain clean and organized work vehicles.
• Wear/use appropriate PPE.
• Complete service tickets and job documentation accurately in ServiceTitan.
• Maintain truck inventory, tools, and material accountability.
• Record labor, materials, and equipment used.
• Participate in training and company meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED