Plumbing Technical Advisor

Frank Gay Residential•Pine Castle, FL

4d•$25 - $30•Onsite

About The Position

In-Office-based | Monday–Friday, 8:00 AM – 4:00 PM Pay Range: $25.00/hr - $30.00/hr (based on technical knowledge & experience) Are you a seasoned plumbing professional ready to step out of the field and into a role where your knowledge becomes the go-to resource for an entire team? We’re looking for a Plumbing Technical Advisor, an expert who thrives on troubleshooting, problem-solving, and guiding technicians through challenges in real time. This is your chance to leverage 8+ years of hands-on plumbing expertise while enjoying a set schedule, no emergency calls, and the satisfaction of being the expert others rely on.

Requirements

8+ years of residential plumbing experience, you’ve seen it all and can diagnose problems quickly.
A true expert in all things plumbing, from installs and repairs to advanced troubleshooting.
Strong communication skills with the ability to explain complex solutions clearly over the phone or video.
A natural coach and mentor, patient, encouraging, and able to teach through challenges.
Tech-savvy enough to navigate video calls, internal systems, and documentation tools.

Responsibilities

Provide real-time technical support to residential service technicians via phone and video calls.
Troubleshoot and resolve complex plumbing issues by guiding technicians step-by-step.
Serve as the subject matter expert—teaching, coaching, and helping technicians grow their skills.
Document recurring issues and collaborate with leadership to improve training and processes.
Ensure technicians feel supported, confident, and able to deliver high-quality service to customers.