Plumbing Technical Advisor

Frank Gay Residential•Tampa, FL

4d•$25 - $30•Onsite

About The Position

We’re looking for a Plumbing Technical Advisor, an expert who thrives on troubleshooting, problem-solving, and guiding technicians through challenges in real time. This is your chance to leverage 8+ years of hands-on plumbing expertise while enjoying a set schedule, no emergency calls, and the satisfaction of being the expert others rely on. This role allows you to use your years of field experience without the physical strain of daily service calls, and be the go-to problem solver that technicians count on for their success. It offers a Monday through Friday schedule, no weekends or on-call duties, and the opportunity to shape the next generation of plumbing professionals. This role is built for experts who want stability, respect, and the chance to make a lasting impact.

Requirements

8+ years of residential plumbing experience, you’ve seen it all and can diagnose problems quickly.
A true expert in all things plumbing, from installs and repairs to advanced troubleshooting.
Strong communication skills with the ability to explain complex solutions clearly over the phone or video.
A natural coach and mentor, patient, encouraging, and able to teach through challenges.
Tech-savvy enough to navigate video calls, internal systems, and documentation tools.

Responsibilities

Provide real-time technical support to residential service technicians via phone and video calls.
Troubleshoot and resolve complex plumbing issues by guiding technicians step-by-step.
Serve as the subject matter expert—teaching, coaching, and helping technicians grow their skills.
Document recurring issues and collaborate with leadership to improve training and processes.
Ensure technicians feel supported, confident, and able to deliver high-quality service to customers.