Plumbing - Service Technician

Air Comfort Solutions OKC•Moore, OK

2d•$70,000 - $110,000•Onsite

About The Position

We are seeking a dedicated Plumbing Technician to join our team. In this role, you will be responsible for all aspects of the service, maintenance, inspection, operation, and repair of plumbing systems in residential homes. This includes installing and repairing sinks, water heaters, toilets, other plumbing fixtures, cleaning drains, as well as appliances including dishwashers and garbage disposals. You will accurately diagnose plumbing problems and communicate with clients about options and upgrades that increase safety and enhance the quality/health of life for homeowners. We are a fun, quirky, ambitious, and driven team that prioritizes employee growth and rewards hard work with comprehensive benefits and a matching 401(k).

Requirements

3+ years of experience with diagnostic troubleshooting, repair, and maintenance of residential plumbing, water heaters, tankless, and filtration.
JM License (required).
Strong customer service and interpersonal communication skills.
Ability to provide repair versus replacement options to customers.
Knowledge of drain machines, camera, and locator equipment.
Knowledgeable and skilled in the safe use and maintenance of required tools.
High School Diploma or GED.
Clean driving record.
Basic computer skills, ability to use an iPad to document work.
Ability to speak, read, and write fluently in the English language.

Responsibilities

Execute effective troubleshooting techniques to identify root causes of plumbing issues, including leak detection.
Perform timely and accurate repairs to resolve plumbing and drain issues.
Explain to the customer what service you are performing and give exact prices & gain approval before doing the work.
Establish customer rapport to sell the right products and services for the customer's needs and wants.
Install, repair, and maintain plumbing systems, equipment, and fixtures.
Ensure compliance with local plumbing codes and regulations.
Educate and assist customers in choosing the best finance options and maintenance plans.
Show yourself as professional and knowledgeable to win new referrals and repeat business.
Maintain your truck so that it is always neat and clean on the inside and outside.
Work alongside Customer Service and Dispatch team to ensure overall success of the business.
Maintain detailed records of services, including documenting pictures of before and after services have been completed.
Be safety conscious both on the job and while driving.
Participate actively in all training exercises, morning meetings and retreats.
Train and mentor apprentices to ensure quick, accurate repairs and installations.